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For Companies At a Glance
- Tasks: Lead client relationships and ensure top-tier service for our creative consultancy.
- Company: Join Bewonder*, a dynamic consultancy connecting people and places.
- Benefits: Competitive salary, professional growth, and a vibrant team culture.
- Why this job: Make a real impact by enhancing client experiences and driving innovation.
- Qualifications: 8+ years in client management with a passion for excellence.
- Other info: Be part of a collaborative team that values creativity and strategic thinking.
The predicted salary is between 43200 - 72000 £ per year.
This is an exciting opportunity to fill the role of Head of Clients in the Bewonder team. Bewonder is a creative consultancy that connects people and place through a range of services including Customer Experience, Digital, Placemaking, Wayfinding, Marketing and Communications. Reporting to the Head of Bewonder, the Head of Clients is a critical role responsible for leading and managing the agency's Client Service team and delivering a best‐in‐class client experience.
Responsibilities
- Serve as the primary point of contact for top‐tier clients, ensuring ongoing satisfaction and alignment.
- Act as the voice of the client within the agency, championing their needs and expectations.
- Handle escalations, sensitive issues, or high‐pressure situations with professionalism and urgency.
- Initiate regular check‐ins, business reviews, and relationship‐building efforts to maintain strong client ties.
- Oversee the client feedback survey, identifying areas of development and improvement.
- Develop and oversee strategic plans for each key account, aligning agency output with client goals.
- Identify upsell and cross‐sell opportunities within existing accounts.
- Track client‐specific KPIs and ensure agency performance aligns with those targets.
- Lead the client service team to ensure best practice, creativity and innovation.
- Effectively manage client service workload allocations and resourcing requirements.
- Mentor associates, account managers and executives, supporting their development and performance.
- Foster a positive, collaborative team culture that promotes accountability and excellence.
- Ensure projects are delivered on time and within scope.
- Monitor budgets to ensure profitability and flag potential overruns early.
- Identify inefficiencies and recommend improvements in workflow or communication.
- Oversee the onboarding process for new clients, ensuring a seamless transition from pitch to project delivery.
- Develop and implement strategies to retain and grow high‐value clients.
- Represent the agency at industry events and in thought leadership opportunities.
- Raise the profile of Bewonder to attract new business opportunities.
- Support new business development including identifying opportunities and leading on pitches, especially for high‐value or strategic clients.
- Play a key role in the Bewonder senior leadership team.
- Work closely with the Head of Studio to ensure effective collaborations and ways of working across the agency.
Key Skills
- A deep understanding of property and place, the ownership structure and ecosystem that exists as well as the role of brands and marketing communications.
- A passion for excellence across the entire client experience.
- A natural collaborator who works in the interest of Bewonder, JLL and our clients.
- Excellent communication, presentation and interpersonal skills.
- Continuous improvement mindset and looks for new opportunities to enhance the quality of our work.
- Ability to lead and inspire both the internal team and clients.
- Energetic and collaborative team player who feeds off finding solutions to clients' problems.
- Strong financial and commercial skillset to ensure work is done profitably.
- Authentic leadership style to create a culture of openness and honesty in the team.
- Ability to grow existing clients and attract new clients.
- Strategic thinking and creativity.
Qualifications & Experience
- 8+ years of agency and client management experience.
- Proven track record in client satisfaction and growth.
- Proven track record in running, growing and developing a Client Service team.
- An entrepreneurial spirit with strong business acumen.
- Strong understanding of marketing principles, strategy, creative development and campaign execution.
- Ability to initiate and lead business discussions and drive ongoing engagements with C‐Suite level clients and JLL executives.
- Experience in operating in a fast‐moving company with multiple stakeholders.
- Outstanding written and verbal communication skills.
- Energetic and collaborative team player who feeds off goal setting and achievement.
Client Relationship Director - Bewonder* in London employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Director - Bewonder* in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the role. Highlight your experience in client management and how you can contribute to delivering a best-in-class client experience at Bewonder*.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Client Relationship Director - Bewonder* in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Director role. Highlight your experience in client management and how it aligns with Bewonder*'s focus on delivering a top-notch client experience.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven client satisfaction and growth in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can lead with authenticity and foster a positive team culture, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Bewonder* team!
How to prepare for a job interview at JLL
✨Know Your Clients
Before the interview, dive deep into understanding Bewonder*'s client base and their needs. Familiarise yourself with their past projects and how they’ve enhanced client experiences. This will help you demonstrate your ability to serve as the primary point of contact for top-tier clients.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and managing client service teams. Discuss how you've mentored team members and fostered a positive culture. This will show that you can inspire and lead the internal team effectively.
✨Demonstrate Strategic Thinking
Be ready to discuss how you’ve developed strategic plans for key accounts in the past. Share specific instances where your strategic thinking led to upselling or cross-selling opportunities. This will illustrate your ability to align agency output with client goals.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication is crucial for this role, consider preparing a brief presentation on a relevant topic. This will showcase your presentation skills and your ability to engage with C-Suite level clients.
