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- Tasks: Identify learning needs and develop training solutions for business units.
- Company: Join a dynamic team in facilities management with a focus on collaboration.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by enhancing employee skills and improving operational processes.
- Qualifications: 3+ years in facilities management with leadership experience required.
- Other info: Work in a fast-paced environment with diverse teams and exciting challenges.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Identify learning needs within assigned business units through completion of learning needs analysis activities.
- Develop professional, collaborative relationships with business unit leaders.
- Collaborate to design, develop and maintain training solutions and components.
- Provide reporting to business area and training management.
- Assist in educating employees on the use of My Learning (Workday).
- Communicate effectively and proactively with subject matter experts, business partners and all stakeholders.
- With supervision, manage project resources (people and material) to ensure deliverables are completed in scope and on schedule.
- Work in partnership with the management team to create and develop training documentation including training courses, user guides, training presentations and trainer lesson plans.
- Identify areas for improvement in operational processes and implement best practices to enhance productivity and quality.
- Interact with colleagues at all levels, across all departments.
- Ensure compliance with regulations, processes, and procedures.
- Conduct comprehensive assessments of current FM processes including work order management, preventive maintenance, vendor management and service delivery workflows.
- Map existing processes to identify bottlenecks and improvement opportunities.
- Develop standardized procedures and best practices across Operations Centre, Helpdesk & Hybrid sites.
- Provide support to Team managers & Operations Centre Manager in periods of absence.
- Demonstrate strong analytical and problem-solving abilities with the capacity to make quick decisions in high-pressure situations while maintaining focus on safety and service quality.
Required Qualifications and Skills
- Education: Qualification in Facilities Management, Engineering, Business Administration, or related field (e.g. IOSH NEBOSH).
- Experience: Minimum 3 years of facilities management experience with at least 2 years in a supervisory or management role. Experience managing commercial office buildings, industrial facilities, or mixed-use properties strongly preferred.
- Leadership Skills: Proven ability to lead and motivate diverse teams in a dynamic environment. Experience with performance management, team development, and change management initiatives.
- Communication and Relationship Management: Excellent verbal and written communication skills with the ability to interact effectively with senior executives, building occupants, vendors, and regulatory officials.
- Technology Proficiency: Proficiency with facilities management software (CAFM/CMMS), Microsoft Office Suite, and building automation systems. Experience with data analysis and reporting tools preferred.
- Problem-Solving: Strong analytical and problem-solving abilities with the capacity to make quick decisions in high-pressure situations while maintaining focus on safety and service quality.
CEC Support Manager in London employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CEC Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a CEC Support Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on your problem-solving skills. Think of examples from your past experience where you identified process improvements or managed teams effectively. This will show you're ready to tackle challenges head-on!
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Be ready to discuss your experience with facilities management software and data analysis tools. Highlighting your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that CEC Support Manager position!
We think you need these skills to ace CEC Support Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CEC Support Manager role. Highlight your experience in facilities management and any relevant qualifications that match the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves interacting with various stakeholders, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively at all levels.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in high-pressure situations. This will help us see your analytical skills in action and how you can contribute to our team's success.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you understand the key responsibilities of a CEC Support Manager. Brush up on facilities management principles, training development, and process improvement strategies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Build Relationships
Since this role involves collaborating with various stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully worked with different teams or departments in the past. This will highlight your ability to communicate effectively and foster collaboration.
✨Showcase Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical abilities and quick decision-making in action.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their current training initiatives or how they measure success in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
