CEC Advisor in London

JLL Greater Cheshire West and Chester Area.

Job TitleCEC Advisor – JLL Workplace Management

Main Duties & Responsibilities

Execute end‐to‐end work order management, coordinating all planned and reactive services within remit, and detailed planning of work with Integral Engineering and our supply chain.

Accurately record all information needed to resolve service requests, incidents and complaints, including classification for trend analysis.

Monitor, act on, and, when appropriate, escalated work orders and incidents to meet agreed service levels and keep customers informed of status.

Procure services from external supply partners, including purchase order creation and delivery management.

Develop and maintain a strong understanding of the core Maximo application, mobile and scheduling systems, and all related FM services and procedures.

Identify and apply opportunities to develop and improve skills, seek assistance to acquire new skills, and maintain a record of personal development.

Stay current with contract changes, share information with the team and wider stakeholders.

Handle and actively resolve any customer issues according to the Customer Complaint process.

Be prepared to work on any CEC contracts, projects and initiatives at short notice to support changing business needs.

Qualifications & Experience

2+ years of experience in a work order, scheduling or mobile resource planning environment; facility management experience a plus.

Experience coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.

Experience in a customer service environment driven by SLAs, performance measurement, and personal work targets.

Excellent written and verbal communication skills.

Ability to remain calm in a high‐paced environment.

What\’s on Offer

Starting salary of £26,000.

Generous development framework with potential earnings of £27,500 within first 2 years.

24 days annual leave plus bank holidays, with the option to purchase additional days via salary sacrifice.

Overtime opportunities.

Employee assistance programmes.

Other perk schemes.

About Integral UKIntegral UK is a facilities management company that keeps businesses and brands safe and operational. Our customers rely on us to maintain their properties — shops, warehouses, train stations, offices, police stations and more.

Employment DetailsSeniority level: Entry levelEmployment type: Full‐time

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