Associate in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL: JLL shapes the future of real estate through world-class services, advisory, and technology. The Associate Property Manager role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

The Role: This role is a high-profile Retail Management Role working on 2 trophy Shopping Centres for a key client of JLL. The role is based in London and will sit within JLL's Property Delivery Team.

Key Responsibilities

• Client Relationship: Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.
• Lease and Legal Management: Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest. Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion. Respond to technical queries in regards to the lease or licences. Resolving occupier matters that may influence valuation/investment considerations.
• Financial Management: Work with JLL Accounts teams to manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc.) and including working with credit control and accounts payable processes where required.
• Service Charge: Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.
• ESG: Work with various ESG and FM teams on ESG initiatives and implementation. Align client’s ESG strategy with JLL’s responsibilities.
• Supplier and Facility Management: Alongside colleagues manage third-party suppliers’ performance.
• Inspections: Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.
• Transactions/Transitions: Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.
• Client: Provide relevant content for client reporting and attend client meetings as per client requirements. Understand client PMA, asset strategies, and KPIs. Support and deliver all client KPI and deliverables.
• Occupier Engagement & Customer Experience: Engage with occupiers to maintain high customer satisfaction. Gather intelligence on occupier business activity on behalf of client. Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners.
• Health & Safety: Understand relevant Health and Safety legislation and help implement compliance measures.
• Insurance: Support annual insurance renewal process. Have oversight of all insurance matters across the site. Ownership of end-to-end claims process.
• Void property management: Action necessary management activities on behalf of the client and their insurers.
• Fees: Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

Additional Responsibilities

• Play an active role in securing new business and expansion of existing client relationships.
• If required line manage team members to guide career progression/manage performance.
• Continually driving change and progress in the business to evolve with Client and market demands.
• Project-based work (internal & external).
• Identify cross-selling opportunities.
• Investigate and remedy pre-existing property management issues.

Candidate Profile

• Preferably MRICS qualified with 5+ years in property management.
• Recognised subject matter expert.
• Strategic thinker with innovative problem-solving skills.
• Strong commercial acumen and client relationship skills.
• Results-driven with ability to set and achieve ambitious targets.
• Self-motivated leader who fosters teamwork.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross-functional projects.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communication skills (internal & external).
• Commitment to innovation and inclusive practices.
• Adhere to JLL Working Practices guidelines.
• Provide line management and mentoring.
• Implement value-added initiatives.
• Maintain strong presence within PAM team.
• Contribute and help drive an inclusive office culture.

This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.

Location: Remote – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table.