Assistant Program Delivery Manager - Meetings and Events in London

As an Assistant Program Delivery Manager - Meetings and Events at JLL Work Dynamics, you will report to the Meetings and Events Regional Program Manager while working as part of the overall Meeting and Events Team. Your responsibilities include coordinating meetings and events across the region, leading onsite meeting and events teams, and partnering with event stakeholders and partner teams. This role combines program delivery with operational oversight, requiring you to keep Outlook and meeting room booking systems up to date, coordinate event set‐ups, manage meeting and event requests, and ensure employee‐experience activations.

You will play a crucial role in JLL's commitment to exceptional meeting and events delivery by efficiently coordinating out‐of‐hours events, ensuring service excellence, and coordinating support from Facilities, Janitorial, and Security teams. New processes and standards will be implemented across sites in conjunction with the Program Manager, and you will act as the point of escalation for issues while maintaining compliance with EHS requirements.

What your day‐to‐day will look like:

• Support and provide leadership of onsite meeting and events teams while coordinating event stakeholders and partner teams.
• Keep Outlook and meeting room booking systems up to date and coordinate event set‐ups with the meeting and events teams.
• Coordinate meeting and event requests with teams, ensuring timely completion and employee‐experience activations.
• Ensure out‐of‐hours meetings and events are coordinated efficiently, guaranteeing service excellence across the region.
• Coordinate service support, including Facilities, Janitorial, and Security teams, ensuring rooms are correctly configured.
• Implement new processes and standards across sites in conjunction with the Program Manager, providing operational oversight.
• Act as the point of escalation for issues, feeding back to the Program Manager and ensuring compliance with EHS requirements.
• Lead site visits, planning meetings, and final details meetings with Amazon customers and supporting vendor partners.
• Liaise with Amazon Global Events Services teams when on‐site meetings and events cannot be accommodated.

Required Qualifications:

• Previous experience in a high‐profile corporate environment with hospitality experience desirable.
• Fluency in English and the local language, with proficient knowledge of Microsoft Office for comprehensive program coordination.
• Exceptional attention to detail, outstanding customer service skills, and the ability to communicate confidently at all levels.
• Professionalism at all times and a strong team‐player mentality.
• Experience with meeting and events coordination, including event set‐ups and stakeholder management.
• Understanding of Outlook and meeting room booking systems with the ability to keep systems up to date.
• Knowledge of service support coordination, including Facilities, Janitorial, and Security teams collaboration.
• Ability to act as a point of escalation for issues while demonstrating continuous improvement of operations and service levels.

Preferred Qualifications:

• Background in program delivery management with experience in meetings and events coordination across multiple regions.
• Understanding of employee‐experience activations and events coordination, with knowledge of EHS requirements and standards.
• Experience with out‐of‐hours meeting and events coordination and delivery of service excellence.
• Familiarity with operational oversight and implementation of global or regional practices and standards.
• Knowledge of vendor partner coordination and site visits, including planning meetings and final details coordination.
• Experience with Amazon Global Events Services teams or similar large‐scale corporate event coordination.
• Understanding of process improvement and streamlining work processes in meeting and events environments.
• Background in corporate hospitality and high‐profile client service delivery.

Location: On‐site

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture where we succeed together across the desk and around the globe. Like‐minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

About JLL:

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home where you’ll have a chance to innovate with the world’s leading businesses and work on game‐changing real estate initiatives. At JLL, we’re focused on opportunity and want to help you make the most of yours. You’ll make long‐lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. Achieve your ambitions – join us at JLL!

JLL is an Equal Opportunity Employer committed to diversity and inclusion.