Assistant Estates Manager in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

What this job involves

The Assistant Property Manager role has a clear purpose: to support the Property Manager in continually enhancing the quality and value of Amazon buildings, by providing an innovative, operationally efficient and commercially competitive property management service. Amazon has a growing portfolio of UK buildings where responsibility extends beyond the occupier demise, to include the management of the building or the estate. Where this is the case, the Assistant Property Manager role will assist with the delivery of building FM service across hard and soft services and will seek to develop excellent relationships and regular dialogue with stakeholders in support of the Property Manager.

Major Responsibilities:

• Provide support in the operational management of Amazon controlled properties, generating ideas and innovations to deliver a best in class service.
• Be the focal point of contact for all occupiers, responsible for promoting and maintaining positive relationships across key stakeholders, including Landlords, retail tenants and neighbours in the local community.
• Monitor compliance with all current statutory requirements in relation to health, safety and the environment and to take the lead in assimilating and compiling the documentation.
• Working closely with the Property Manager, monitor service charge budget expenditure, ensuring frugal and sustainable procurement of goods and services. Take ownership for the raising of purchase orders and tracking of expenditure.
• Assist in the delivery of capital asset planning, such as lifecycle replacement plans and the management of fabric maintenance, with focus on sustainability.
• To carry out regular detailed inspections of retail and commercial properties to maintain accurate and up to date records, inclusive of A3 (restaurant) unit services.
• Support in managing suppliers to ensure effective, safe and compliant delivery of all property management services, providing feedback to the Property Manager and participation in monthly meetings.
• Audit and review help desk tasks, approving and instructing engineering subcontractor quotes to quickly resolve issues impacting customers.
• Assist in developing collaborative working practices with the Amazon security team in areas of shared responsibility, such as perimeter management, loading bay, lifts, keys and retail. Coordinate to implement process and share information in relation to incidents and emergency response.
• Assist with the development and roll out of business continuity management systems specific to each building.
• Review property-specific documentation, updating periodically as appropriate and support in the preparation of other documentation such as management reports.
• Where necessary, provide administrative support to ensure consistency across the portfolio.
• Undertake any other reasonable property management-related duties as required by management or leadership.
• Provide cover as required for wider team members, with specific responsibility for ensuring that the Property Manager function is covered in its absence.

Sound like you? To apply you need to be:

• Degree level qualification, and or strong capability and evidence of being in a similar role.
• Experience in a similar role.
• Conversant with RICS code of practice in commercially property service charge.
• IOSH (within last 5 years) required.
• Proactive and adaptable working ethos.
• Be able to win the trust and co-operation of key property stakeholders.
• Have a bias for action whilst working within a rigid governance structure.
• Be an effective communicator.
• Be able to work autonomously, in multiple locations.
• Have the ability to confidently operate within a fast-paced and complex environment.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Apply today!

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!