At a Glance
- Tasks: Collaborate on asset management, enhance customer experience, and support sustainability initiatives.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Enjoy career growth, flexible working, and personalised benefits.
- Other info: Be part of a collaborative team with opportunities for professional development.
- Why this job: Make a real impact in the dynamic world of commercial property management.
- Qualifications: Expertise in property management and strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
This full‑time onsite position offers great opportunities for career growth. JLL supports the Whole You, personally and professionally, shaping the future of real estate for a better world by combining world‑class services, advisory and technology for clients. The company hires the best talent in the industry and supports them through professional growth, flexibility and personalized benefits.
Key Responsibilities- Strategic Client & Asset Management: Collaborate with the Royal London asset manager to set strategy, act as main point of contact, identify support opportunities, maintain clear grasp of asset/portfolio strategy, support emergency planning, business continuity, testing and monitoring.
- Customer Management & Experience: Serve as primary point of contact for all customer enquiries, concerns and service requests; identify opportunities to improve experience, act on feedback, use training opportunities and advise asset manager.
- Financial Management & Service Charges: Work with JLL Accounts on financial accountability, cashflow, credit control, debt recovery; prepare and manage service charge budgets, reconciliations, supplier payments, financial trackers.
- Lease and Legal Management: Liaise with Data Management and other advisors; manage lease queries, customer applications, compliance, valuation matters, and stakeholder relationships.
- Health & Safety & Compliance Management: Manage risk actions, statutory compliance, conduct/arrange safety checks, incident reporting, E‑Permits, ISO14001 compliance, LRQA audits.
- ESG and Sustainability: Support and implement ESG initiatives, assist with reporting, support sustainability plans and risk assessments.
- Supplier & Contract Management: Represent site level partner meetings, scope services, implement PPM, handle reactive works, manage quotes and work orders, supervise projects.
- Property Operations and Inspections: Conduct inspections aligned with KPIs, submit reports, ensure high standards, coordinate void management.
- Transactions and Transitions: Handle property transitions, due diligence, support disposals and acquisitions, lead transition meetings, accountability for readiness packs.
- Insurance Management: Handle on‑site activities, review contracts, implement insurer requirements, settle claims.
- Technology: Utilize tools such as Yardi, Riskwise, Prism, Deepki and workflow systems for accounting, H&S, customer relationship, ESG.
- Expert knowledge of commercial property management across diverse asset types.
- Comprehensive understanding of building systems, maintenance planning and facility management.
- Strategic portfolio planning, optimisation and risk management.
- Expert‑level knowledge of RICS standards.
- Comprehensive understanding of regulatory frameworks, compliance governance and health & safety legislation.
- Knowledge of sustainability standards, ESG strategy implementation and reporting requirements.
- Familiarity with property management technologies, reporting systems and relevant property legislation.
- Strategic vision that aligns team activities with business objectives.
- Decisive leadership, collaborative working style and strong organisational abilities.
- Client intimacy, trusted advisor relationships and service excellence mindset.
- Entrepreneurial mindset with problem‑solving approach to operational challenges.
- Accountability for performance, business outcomes and professional integrity.
- Inspirational leadership for high performance under pressure.
- Commercial acumen balancing service quality with profitability.
Asset Experience Associate at JLL in London employer: JLL
JLL is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment in London where innovation meets collaboration. With a strong commitment to professional development, flexible working arrangements, and a focus on sustainability, JLL empowers its Asset Experience Associates to thrive while shaping the future of real estate. Join a team that values your contributions and supports your career journey with personalised benefits and a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Experience Associate at JLL in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like JLL.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like JLL? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit JLL's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Asset Experience Associate at JLL in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Asset Experience Associate at JLL role at JLL, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at JLL
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where JLL operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to JLL. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at JLL.
