Electrical Technical Supervisor in Leeds

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.

To provide support to the Regional Operations Director/Area Engineering Manager and be accountable for driving performance to achieve operational excellence meeting all agreed KPI’s within your Region. The Technical Supervisor is a key role providing operational leadership and direction across the business unit. A key member of the Engineering team, the overarching purpose of this role is to ensure that each client receives a high quality and efficient service, meeting or exceeding all KPIs.

This role provides tactical operational leadership to a client facing, multi-skilled and highly motivated field-based Engineering team. Working in a collaborative matrix management environment, you will align with our Customer Experience Centre and Account management teams to ensure that all aspects of our client’s delivery is seamless through a One Team approach. Passionate about service delivery, you are responsible for the output of all work allocated to Integral engineers; and the compliant closure of these work orders whilst ensuring that we achieve our stringent KPI’s.

You will support the wider Engineering management team through visible leadership, effective coaching, mentoring, development, and quality management, you will develop and motivate your team to achieve first class Engineering service, driving confidence in our delivery to both our external and internal stakeholders. Calm under pressure and full of initiative, your focus will be to enable, encourage and support your team to be the best they can be. Always focussed on achieving contractual KPI’s, you will address performance challenges in a timely way, ensuring that process and quality standards are consistently adhered to.

Main Duties & Responsibilities:

• To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures.
• Ensure company standard operational procedures are always implemented and adhered to within your business unit.
• Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
• To attend site when required to support the wider Engineering and Account teams.
• To be responsible for accurate training records of team and organising training when required.
• Liaise and co-ordinate activities associated with services for which you are responsible, i.e. gas/electrical/air conditioning equipment testing, calibration and PAT testing.
• Responsible for the management of the new starter process.
• Responsible for all tool issuing, inspection and removal from service. Updating records as required.
• Responsible for the face fit certification and training.
• Vetting of statutory documentation.
• Responsible for the issue, clearance, reallocate and recovery of all company vehicles.
• Operate Integral QA procedures and maintain clear and legible records as required.
• Be responsible for the technical audits of Engineering team and where appropriate specialist subcontractors.
• Be responsible for ensuring all technical updates are appropriately disseminated.
• Participate in the Integral safety forums assisting in shaping the technical procedures throughout the business.
• To liaise directly with both the Customer Experience Centres and regional Engineering team for some functional and specialist support.
• To comply with all Integral rules and requirements regarding Health & Safety and common working practices.
• This will include the generation and issuing of site-specific Risk and Method Statements as and when required.
• To be the primary point of contact for technical issues from the wider Engineering team.
• To liaise with Suppliers, manufacturers, and Integral personnel in the sourcing of spares and parts needed to complete assigned work.
• To complete the required administration on a day-to-day basis ensuring activities of the role are completed and be punctual on their returns to the deadlines specified.
• General support and best practice advice concerning any contract and engineering issues particularly during tender/bids.
• Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels.
• Lead, develop and coach your Engineering team to deliver customer excellence to the contracts they support in their region / cluster.
• Responding to escalations to support the Account team through to complete resolution, ensuring you and your team take ownership.
• Take ownership for resolving queries and completing the actions required to ensure that all customers receive the highest quality of service.
• Undertake the role of Senior/Authorised Person where appropriate.
• This is a hands-on field-based role forming part of the Mobile Engineering Services team.
• To increase stability through standardisation, embedding consistency in process and operating methodology, which drives confidence in our delivery.
• To identify opportunities for continual improvement to service delivery, initiating changes to the benefit of our clients, liaising with internal and operational management teams to gain buy in across all departments and service delivery areas.
• Responsible for minimising, managing, reducing errors within your team. Embed a Right First-Time approach with the team, undertaking root cause analysis to identify the cause, and an immediate and long-term fix to prevent repeat failures.
• Continue to innovate, share best practice and adopt different ways of working through technology and MI.
• Responsible for on-the-job technical skills consolidation of team.
• Support both Engineering and Accounts teams with more complex technical issues.
• Responsible for identifying trends in performance and placing the appropriate measures in place to increase performance in a timely manner including Performance Improvement Plans once all other avenues have been exhausted.
• Responsible for ensuring that your teams are aware of statistics, KPI’s and any other relevant targets and visuals to aid them in despatching their duties.
• Responsible for ensuring that your teams’ knowledge on process, procedures, business, and contract awareness is at the required level to enable them to dispatch their duties to the highest quality standards that as a minimum meet KPIs.
• Continuous Improvement – right first time, root cause analysis, process improvement.
• Team Performance Leadership – role model JLL and the clients' Values & Behaviours.
• Provide robust people and team management principles, such as effective leadership, motivation techniques, performance management, quality principles, and development initiatives to ensure that the team meets and exceeds targets and expectations.
• To operate within contractually set service level agreements, policies, procedures, and targets.
• Take ownership for own performance, receiving feedback positively, taking action where required and identify and apply opportunities to develop and improve skills.
• Ensuring that you always act as a role model and conduct yourself with professionalism regardless of the situation.
• Expected to work as part of the wider team and collaborate with your peers to cover activities for other teams when your peers are off.

Essential Qualifications & Experience:

• Engineering trade qualification and be a subject matter expert.
• Experience in leading a multi-functional Engineering delivery team.
• NEBOSH or IOSH Managing Safely Certified would be preferable.
• C&G 2391.
• Proven track record of managing performance to set of KPIs.
• Strong geographical awareness of the area.
• Good understanding and experience of Microsoft Office software packages and general IT knowledge.
• Sound understanding of planned / reactive maintenance requirements and our legal requirements/obligations.
• Demonstrate commercial understanding.
• Good communication skills – written and verbal.
• Ability to deliver on targets and objectives.
• Ability to stay calm in a high paced environment, supporting others to also do so.
• Self-motivated and enthusiastic.
• Collaborative approach to problem-solving.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!