L&D Project Manager

The Learning & Development Project Manager oversees various aspects of L&D initiatives within the organization. Responsibilities include coordinating course bookings, promoting learning events, supporting professional qualifications, maintaining relationships with external providers, monitoring initiatives, analyzing training effectiveness, and proposing improvements. The role involves managing learning platforms, providing system guidance, and developing L&D communications. The ideal candidate possesses strong organizational, communication, and interpersonal skills, with experience in L&D coordination and program management.

Key daily tasks include:

1. Serving as the primary contact for L&D queries, development inquiries, and course bookings.
2. Coordinating virtual and face-to-face course bookings, including attendance tracking, feedback collection, and communication of event details.
3. Engaging proactively with the target audience to promote L&D programs.
4. Monitoring and addressing learning requests, resolving issues, or assigning to subject matter experts.
5. Managing various L&D programs, including leadership development initiatives.
6. Facilitating learning events, both virtual and face-to-face.
7. Providing guidance for UK&I employees pursuing professional qualifications through apprenticeship levy and JLL sponsorship programs.
8. Supporting line managers and liaising with external training providers.
9. Developing and disseminating communications about learning events and programs.
10. Collaborating with business lines and senior stakeholders to support project teams responsible for learning and development programs, ensuring timelines and budgets are met.
11. Building and maintaining relationships with external training providers and subject matter experts.
12. Processing purchase orders for external training.
13. Monitoring learning requests and working on resolutions or assigning to SMEs.
14. Developing project plans with clear actions, responsibilities, and timelines.
15. Reporting on L&D initiatives\’ progress to stakeholders.
16. Ensuring timely delivery of learning programs within budgets.
17. Producing reports and presenting data accessibly.
18. Assessing and reporting on training effectiveness for continuous improvement and ROI evaluation.
19. Proposing training improvements based on data insights and industry trends.
20. Maintaining learning offerings on platforms like SharePoint, MyLearning, and ServiceNow.
21. Serving as a subject matter expert, providing resources and training on system use.
22. Collaborating with HR to enhance user knowledge through procedures, guidelines, and documentation.
23. Staying current with industry trends and suggesting improvements to training offerings.
24. Developing communications for employees and stakeholders about learning events.
25. Supporting professional qualifications for UK&I employees and building relationships with external providers.
26. Facilitating L&D training virtually and face-to-face as needed.

Qualifications include a Bachelor\’s degree in a relevant field, experience in learning and development or a similar environment (preferably in commercial real estate), knowledge of adult learning principles and instructional design, proficiency with LMS, and strong project management, communication, analytical, and Microsoft Office skills.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining services, advisory, and technology. We are committed to hiring talented individuals, supporting their growth, and fostering a diverse and inclusive environment.

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