L&D Design & Delivery, Senior Facilitator

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: London, UK; onsite expectation of 3+ days/week

Job Summary: As a key member of the global Talent & Development team, the Senior Facilitator, L&D Design & Delivery, will facilitate, deliver, and create incredible employee development experiences for JLL. Working directly with our L&D Product Leads and L&D Partners, your role will deliver talent and development programming that drives the JLL growth agenda. This role is pivotal in scaling our business programming and is a primary role in optimising operations as well as evolving our talent products while shaping a brighter way.

Primary Stakeholders: Head of L&D Design & Delivery, Product Owners, L&D Partners. Direct Reports: None.

Job Details:

• Deliver and develop programs across all talent development products, Leadership, Sustainability, Professional Skills, Onboarding, Performance Cycle, etc. including all levels (management, HR, employees)
• Facilitate expert training (both virtual via webinar training and in-person) with an application of adult learning theories, JLL's brand/learning standards and contemporary approaches to driving true behavioural changes (for in-person, regional travel may be required 5-15%, depending on business needs and budget availability)
• Create, design, and update training content, incorporating best practices in adult learning theory
• Apply knowledge of talent & development subject areas (i.e., performance management, careers, leadership, sustainability, etc.) to facilitate meaningful discussions
• Maintain outstanding delivery standards in accordance with NPS (Net Promoter Score) metrics, qualitative feedback and team-based evaluations.
• Broaden or deepen business knowledge, technical or professional expertise as appropriate
• Stay updated with industry trends and best practices in leadership and professional development, innovative approaches, tools and techniques in training and development
• Evaluate training effectiveness through assessments and feedback and share necessary improvements with project teams to enhance learning outcomes
• Support team members, colleagues and peers with ad hoc facilitation efforts when needed

Requirements:

• Strong business acumen and the ability to align L&D initiatives with strategic business objectives
• Advanced experience in designing and facilitating soft skills training programs, with a focus on leadership, and professional development (may include instructor-led, virtual instructional-led, e-learning, and blended learning solutions)
• Expert knowledge in designing engaging and impactful training, using different technological platforms including PowerPoint, Articulate, etc.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences
• Excellent cross-cultural competence and ability to adjust styles of communicating to varying situations to ensure an inclusive environment
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent organisational skills with a starter-finisher mentality with acute attention to detail
• Strong listening and communicating in an effective manner; providing regular updates on progress against strategic agenda, including key accomplishments, challenges and support needed; managing expectations proactively to ensure customer delight
• Strong project management skills that can deliver solutions against agreed-upon project timelines that achieve desired outcomes and provide great learner experience

Key Technical Skills: Advanced proficiency in virtual training platforms, remote collaboration tools, learning management systems, and content authoring tools. Expert-level MS Office and SharePoint skills.

Education: Bachelor's or master's degree preferred in Education, Training and Development, Human Resources, or related field. Advanced L&D certifications such as Certified Professional in Learning and Performance (CPLP) or equivalent strongly preferred.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!