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- Tasks: Answer inquiries and qualify calls to ensure a smooth client journey.
- Company: Leading global real estate service provider with a strong reputation.
- Benefits: Full-time position with opportunities for career growth and development.
- Why this job: Make a difference in clients' lives through exceptional customer service.
- Qualifications: Strong communication skills and experience in a contact centre environment.
- Other info: Join a dynamic team in Birmingham and contribute to world-class services.
The predicted salary is between 30000 - 42000 £ per year.
A leading global real estate service provider is seeking a dedicated professional to join their back-office team in Birmingham. The role involves answering inquiries, qualifying calls, and ensuring a smooth client journey, handling up to 150 calls daily. Excellent customer service and communication skills are essential. This full-time, on-site position requires resilience and experience in a telephone-based contact center. Join us to contribute to a better world through world-class real estate services.
Inbound Call & CRM Coordinator employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call & CRM Coordinator
✨Tip Number 1
Practice your phone skills! Since the role involves handling up to 150 calls daily, it’s crucial to be comfortable and confident on the phone. Try role-playing with a friend or family member to simulate real call scenarios.
✨Tip Number 2
Know the company inside out! Research the global real estate service provider and understand their values and services. This will help you tailor your responses during the interview and show that you’re genuinely interested in contributing to their mission.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've handled challenging situations in previous roles. Highlighting your resilience and problem-solving skills will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It’s the best way for us to keep track of your application and get you one step closer to joining our team.
We think you need these skills to ace Inbound Call & CRM Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences have prepared you for this position. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves handling a lot of calls, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re looking for someone who can communicate effectively with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JLL
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research their approach to real estate and be ready to discuss how your skills can enhance their client journey.
✨Showcase Your Communication Skills
Since this role involves handling up to 150 calls daily, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Resilience
Prepare examples from your past experiences where you successfully managed challenging calls or situations. This will show that you can handle the pressures of a busy contact centre while maintaining excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
