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- Tasks: Manage high-volume calls and provide excellent customer service for various departments.
- Company: Leading real estate company in the UK with a dynamic team.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Customer service skills and previous contact centre experience required.
- Other info: On-site position located in Birmingham.
The predicted salary is between 28800 - 43200 £ per year.
A leading real estate company in the United Kingdom is looking for a Switchboard Operator to manage high-volume telephone enquiries. In this full-time, on-site role, you will be responsible for answering inbound calls on behalf of various departments.
The ideal candidate will possess excellent customer service skills, previous experience in a contact center, and a positive, proactive attitude. This position offers the opportunity to work within a dynamic team in Birmingham.
Inbound Call Center Operator – Real Estate (UK) employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Center Operator – Real Estate (UK)
✨Tip Number 1
Practice your phone skills! Since you'll be handling high-volume calls, it’s crucial to sound confident and friendly. Grab a friend or family member and do some mock calls to get comfortable with the flow.
✨Tip Number 2
Research the company! Knowing about the real estate industry and the specific company you’re applying to can really set you apart. It shows you’re genuinely interested and ready to jump in.
✨Tip Number 3
Be ready for situational questions! Think about how you’d handle tricky customer situations. We all know that calls can get intense, so having a few examples up your sleeve will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Inbound Call Center Operator – Real Estate (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any previous contact centre experience. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and explain why you're the perfect fit for the role. Let us know what excites you about working in real estate.
Show Off Your Communication Skills: Since this role involves managing high-volume telephone enquiries, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JLL
✨Know the Company Inside Out
Before your interview, take some time to research the real estate company thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Scenarios
Since this role involves handling high-volume telephone enquiries, prepare for common customer service scenarios. Think about how you would handle difficult callers or resolve complaints. Practising these situations can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As an Inbound Call Center Operator, clear communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your previous experience to demonstrate how you've effectively communicated with customers in the past.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team and the company culture. This shows that you're engaged and interested in how you can contribute to their success, making you a more appealing candidate.
