HSSEQ Client Lead

HSSEQ Client Lead - RLAM (UK)

The core role of the HSSEQ Client Lead - RLAM is to work with the UK HSSEQ PM Lead in delivering health and safety compliance objectives specific to RLAM client operations within the UK Workplace Risk & Resilience Team, ensuring delivery of KPIs identified in the client Management Services Agreement (MSA).

The role will include direct line management of an HSSE Manager dedicated to the RLAM portfolio and will work independently whilst collaborating with the Senior HSSEQ Manager on cross‑client trends, best practice sharing and broader operational initiatives.

The role will support the operational site management teams with the delivery of key objectives in maintenance of risk management platforms and our ISO 14001/45001 certified Integrated Management System (IMS).

It will be responsible for monitoring, risk management and auditing the health, safety and environmental management activities to agreed performance standards across the RLAM portfolio.

Responsibilities

• Deliver health and safety compliance objectives within RLAM client operations.
• Provide direct line management of an HSSE Manager and collaborate cross‑client.
• Support operational site management teams with risk management platforms and the Integrated Management System.
• Monitor, risk manage and audit health, safety and environmental management across the RLAM portfolio.
• Work with site management, service partners to drive compliance performance and best practice.
• Provide training management and delivery, including induction and refresher training for staff.
• Engage with security intelligence as part of the wider Workplace Risk & Resilience Services.
• Contribute to transition projects and global/EMEA regional projects where required.
• Liaise directly with RLAM client stakeholders and support them in achieving their HSE goals.
• Ensure operational sites manage identified risks, keep the risk management platform up to date and operating within agreed parameters.
• Interrogate the risk management platform (Vision by JLL), run regular reports and work with site teams and service partners to manage compliance risks to conclusion.
• Provide risk liability reports and support, sharing data with the Senior HSSEQ Manager for cross‑client trend analysis.
• Ensure accidents and incidents are reported and investigated in accordance with operational procedures, provide practical guidance on root cause analysis, lead 'fair and just' investigations and report to management.
• Review audit results across the RLAM portfolio and report trends to the UK HSSEQ PM Lead and the Senior HSSEQ Manager.
• Develop and deliver effective communication plans across RLAM operations.
• Drive the S. A. F. E. R culture programme across RLAM client operations.
• Assist in reviewing and producing technical HSSE operating documents and best practice guidance for RLAM sites.
• Monitor external HSSE consultants, ensuring liabilities of JLL are identified, addressed, managed and cost‑effective.
• Report non‑compliance with agreed practices to the UK HSSEQ PM Lead.
• Contribute to wider global or regional initiatives and HSSEQ transition programmes.
• Provide specialist advice on key risk areas such as asbestos, CDM, working at height and events management specific to RLAM operations.
• Manage the internal audit programme of RLAM sites with site‑based teams.
• Line manage an HSSEQ Manager, agreeing objectives aligned to UK and Global requirements, and support their professional growth.
• Support site teams to ensure effective risk mitigation controls are in place and that outgoing RLAM properties are audited within the service charge year.
• Maintain a training needs analysis for the RLAM portfolio, identify relevant training provision, assist with tracking, prepare material, facilitate delivery and coordinate regular training sessions.

Qualifications

• NEBOSH General Diploma level or Degree level equivalent.
• NVQ Level 6 Diploma in Occupational Health and Safety practices.
• Member of IOSH essential; Grad IOSH and working towards Cert IOSH preferred.
• Experience in training and facilitating courses.
• Practical understanding of property management advantageous.
• Good working knowledge of Microsoft Word, Excel and Outlook; database integration useful.
• Strong numerical and report writing skills.
• Customer‑service driven with excellent communication skills.
• A team player with excellent interpersonal and influencing skills.
• Ability to work independently with minimal supervision.
• Ability to work under pressure, manage time and meet deadlines.
• Contractor management experience.
• Practical safety management leadership.
• Problem‑solving, critical and logical thinking.
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