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- Tasks: Deliver top-notch customer service and manage facilities operations efficiently.
- Company: Join a dynamic team in a supportive environment at Stokenchurch.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative workplace.
- Other info: Perfect opportunity for growth and to make a real difference.
- Why this job: Be the go-to person for creating a welcoming and safe environment.
- Qualifications: GCSE education and proficiency in Microsoft tools required.
The predicted salary is between 30000 - 40000 £ per year.
Facilities Coordinator
Location - Stokenchurch
Essential Duties and Responsibilities of the Facilities Coordinator
- Customer Service
- Deliver excellent customer service to meet client expectations.
- Build and develop effective relationships with customers at all levels.
- Book onsite meeting rooms and hospitality as per client requests and according to site procedures.
- Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety.
- Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same.
- Monitor and maintain office and badge consumables in line within agreed stock levels.
- Carry out site induction for new starters, act as the first line of support for any concerns raised as a result of online DSE assessment.
- Understand & actively support the Quality Management program.
- Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
- Manage all the requests on the Facilities helpdesk and liaise with the ES team & service providers.
- Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures.
- Keep accurate and update records of seating plan.
- Process and control purchase orders, invoices and work orders.
- Support the completion of reports and documentation to meet required deadlines.
Skills
- The candidate must demonstrate the following skills:
- Problem solving.
- Decision making.
- Excellent verbal & written communication.
- Proficient use of Microsoft Tools.
Competencies
- The candidate must demonstrate the following personal attributes:
- Exemplary customer focused.
- Assertive.
- Possess cultural awareness and sensitivity.
Experience
- Facilities experience.
Qualifications
- Education: A good level of education to GCSE standard.
- Good working knowledge of Outlook, Word and Excel is essential.
Facilities Administrator - Co-ordinator in High Wycombe employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Administrator - Co-ordinator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field on LinkedIn or at local events. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a client.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Facilities Administrator - Co-ordinator in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Administrator role. Highlight your customer service skills and any relevant experience in facilities management. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear and concise language to show us you can communicate effectively.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in facilities or customer service settings. This will help us see your problem-solving prowess.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JLL
✨Know Your Customer Service Skills
Since the role is all about delivering excellent customer service, make sure you prepare examples of how you've gone above and beyond for clients in the past. Think about specific situations where you built strong relationships or resolved issues effectively.
✨Brush Up on HSE and Security Knowledge
Familiarise yourself with health and safety regulations and emergency procedures relevant to facilities management. Be ready to discuss how you would handle security awareness and what steps you would take in case of an emergency.
✨Demonstrate Problem-Solving Abilities
Prepare to showcase your problem-solving skills by thinking of scenarios where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your decision-making process.
✨Get Comfortable with Microsoft Tools
As proficiency in Microsoft Outlook, Word, and Excel is essential, brush up on these tools before the interview. Be prepared to discuss how you've used them in previous roles, especially in managing records or processing orders.