At a Glance
- Tasks: Manage facilities with a focus on client service, financial accuracy, and operational excellence.
- Company: Join a leading global firm known for its commitment to quality and innovation.
- Benefits: Competitive salary, professional development opportunities, and a dynamic work environment.
- Other info: Opportunity to lead a team and make a real impact in a collaborative setting.
- Why this job: Be the driving force behind exceptional service delivery and financial management.
- Qualifications: Strong financial acumen and experience in facilities management.
The predicted salary is between 60000 - 75000 £ per year.
The Facilities Manager will be responsible for delivering exceptional client service while demonstrating strong financial acumen across all aspects of the role. This includes full ownership and understanding of the end‑to‑end invoicing and billing process, budget management, cost control, and financial reporting. The role will oversee effective contract delivery, manage all hard and soft services, ensure financial accuracy and compliance, and act as the on‑site ambassador for the JLL team, driving value and transparency for the client.
Client / Stakeholder Management
- Connect to key stakeholders at the site and gain buy-in as appropriate.
- Communicate issues, actions and results in real‑time to the right stakeholder.
- Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.
- Communicate and interact at all levels, modulating content and ways of communicating accordingly.
- Responsibility for meeting KPI’s and SLA’s defined within the contract.
- Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected.
Operations Management
- Delivers the services required in the contract.
- Monitors array of metrics and manages site to ensure proper optimal operations.
- Integrates service delivery by connecting everything related to the building experience.
- Detailed knowledge of MSA & escalates scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management.
- Ensures that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
- Develop a close working relationship with all vendors under FM control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
- Proactively review all services within remit and propose refinements to enhance these services.
Financial Management
- Lead accurate forecasting of planned (GMB) & unplanned (non-GMB) expenditure for assigned UK portfolio (Scotland & beyond).
- Prepare & submit CCRs in accordance with identified scope changes that impact budgets.
- Manage processing and controlling of purchase orders and invoices, to support on‑time payment of service partners & suppliers.
- Oversee All In One finance report for assigned UK portfolio (Scotland & beyond) ensuring GRNV & UMLV are controlled, actioned & minimised.
People Management
- The FM is responsible for the management, supervision, and professional development of all direct reports.
- Establish written goals and objectives for reports & conduct periodic formal and informal performance evaluations.
- Understand and support change to suit clients CRE strategy.
HSSE & Quality Management
- Ensure that all services within JLL remit are completed in accordance with JLL HSSE Contractor Management process, statutory requirements, client guidelines and country legal requirements.
- Understand & actively support JLL’s Quality Management programme.
- Accountable for internal and External compliance.
Strategic Facilities Manager: Finance & Operations Lead in Glasgow employer: JLL
As a Strategic Facilities Manager at JLL, you will thrive in a dynamic work environment that prioritises exceptional client service and financial excellence. Our culture fosters collaboration and innovation, providing ample opportunities for professional growth and development while ensuring a supportive atmosphere where your contributions are valued. Located in Scotland, you will enjoy the unique advantage of working within a vibrant community, backed by a global leader in real estate services committed to sustainability and quality.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Facilities Manager: Finance & Operations Lead in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections you make, the better your chances of landing that Strategic Facilities Manager role.
✨Tip Number 2
Show off your financial savvy! When you get the chance to chat with potential employers, highlight your experience with budget management and financial reporting. They want to see that you can handle the numbers while delivering top-notch client service.
✨Tip Number 3
Be the ambassador! During interviews, demonstrate how you can connect with stakeholders and manage relationships effectively. Share examples of how you've communicated issues and results in real-time to show you're the right fit for the team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll be one step closer to showcasing your skills in operations management and people management, making you a standout candidate for the role.
We think you need these skills to ace Strategic Facilities Manager: Finance & Operations Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Strategic Facilities Manager role. Highlight your financial acumen and experience in managing budgets, invoicing, and contract delivery. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience with client management and how you’ve successfully driven value in previous positions. Let us know why you want to join our team!
Showcase Your Communication Skills:Since this role involves connecting with key stakeholders, make sure to demonstrate your communication skills in your application. Whether it’s through your CV or cover letter, show us how you can modulate your content and engage with different audiences effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at JLL
✨Know Your Numbers
As a Strategic Facilities Manager, you'll need to demonstrate strong financial acumen. Brush up on key financial metrics related to budgeting, invoicing, and cost control. Be ready to discuss how you've managed budgets in the past and any specific examples of financial reporting you've handled.
✨Stakeholder Savvy
This role involves connecting with various stakeholders, so practice articulating your communication style. Think of examples where you've successfully gained buy-in from clients or team members. Show that you can adapt your communication to different audiences, whether it's a board meeting or a casual chat with a vendor.
✨Operational Excellence
Familiarise yourself with the operational aspects of facilities management. Prepare to discuss how you've monitored service delivery and ensured compliance with KPIs and SLAs. Bring examples of how you've integrated services to enhance the overall building experience for clients.
✨People Management Prowess
Since you'll be managing a team, think about your leadership style and how you support professional development. Be ready to share your approach to setting goals for your team and conducting performance evaluations. Highlight any successful initiatives you've led to foster a positive team culture.
