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- Tasks: Manage facilities services, ensuring exceptional client service and operational excellence.
- Company: Join a leading global real estate services firm with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be the key player in enhancing client experiences and driving operational success.
- Qualifications: Experience in facilities management and strong communication skills are essential.
- Other info: Dynamic role with opportunities for professional growth and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within a large client site. The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.
Client/Stakeholder Management
- Connect to key stakeholders at the site and gains buy-in as appropriate.
- Communicate issues, actions and results in real-time to the right stakeholder.
- Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.
- Communicate and interact at all levels modulating content and ways of communicating accordingly.
- Responsibility for meeting KPI’s and SLA’s defined within the contract.
- Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected.
Operations Management
- Delivers the services required in the contract.
- Monitors array of metrics and manages site to ensure proper optimal operations.
- Integrates service delivery by connecting everything related to the building experience.
- Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA.
- Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
- Develop a close working relationship with all vendors under FM control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
- Proactively review all services within remit and propose refinements to enhance these services.
Financial Management
- Lead accurate forecasting of planned (GMB) & unplanned (non-GMB) expenditure for assigned UK portfolio (Scotland & beyond).
- Prepare & submit CCRs in accordance with identified scope changes that impact budgets.
- Manage processing and controlling of purchase orders and invoices, to support on time payment of service partners & suppliers.
- Oversee All In One finance report for assigned UK portfolio (Scotland & beyond) ensuring GRNV & UMLV are controlled, actioned & minimised.
People Management
- The FM is responsible for the management, supervision, and professional development of all direct reports.
- Establish written goals and objectives for reports & conduct periodic formal and informal performance evaluations.
- Understand and support change to suit clients CRE strategy.
HSSE & Quality Management
- Ensure that all services within JLL remit are completed in accordance with JLL HSSE Contractor Management process, statutory requirements, client guidelines and country legal requirements.
- Understand & actively support JLL’s Quality Management programme.
- Accountable for internal and External compliance.
Facilities Manager in Glasgow employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Glasgow
✨Tip Number 1
Network like a pro! Connect with people in the industry, attend events, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Facilities Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show how your experience aligns with their goals, especially in client service and operational excellence. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar names pop up in our applications!
We think you need these skills to ace Facilities Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing both hard and soft services, as well as any financial management skills you have. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills: Since this role involves connecting with key stakeholders, it's crucial to demonstrate your communication skills. Use examples in your application that show how you've effectively communicated issues and solutions in past roles. We love a good story!
Highlight Your Problem-Solving Abilities: As a Facilities Manager, you'll need to tackle various challenges. In your application, share specific instances where you've successfully resolved issues or improved service delivery. This will help us see your proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you have a solid understanding of the Facilities Management role and the specific responsibilities outlined in the job description. Brush up on key concepts like KPI’s, SLA’s, and financial management to show that you’re not just familiar with the terms but can apply them in real scenarios.
✨Stakeholder Savvy
Prepare to discuss how you would connect with key stakeholders and gain their buy-in. Think of examples from your past experiences where you successfully communicated issues and results to different levels of management. This will demonstrate your ability to adapt your communication style as needed.
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll be responsible for managing a team. Be ready to talk about your approach to people management, including how you set goals, conduct evaluations, and support professional development. Share specific examples that highlight your leadership style and how it aligns with the company culture.
✨Financial Acumen is Key
Since financial management is a big part of this role, come prepared to discuss your experience with budgeting, forecasting, and managing expenditures. Bring examples of how you've successfully controlled costs or improved financial processes in previous roles to showcase your expertise.
