At a Glance
- Tasks: Support building operations, cleanliness, and enhance employee experiences.
- Company: Join JLL, a leader in real estate services with a global impact.
- Benefits: Gain valuable experience, career growth, and a supportive work environment.
- Other info: Flexible hours and opportunities for professional development await you.
- Why this job: Be part of a dynamic team shaping the future of workplace strategy.
- Qualifications: High school diploma preferred; customer service or maintenance experience is a plus.
The predicted salary is between 33750 - 41250 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.
Position Overview
The General Duties Operative is a facilities support role responsible for maintaining building operations, cleanliness, and overall workplace functionality. This position may include Experience Associate (XA) duties, supporting both the physical environment and employee/visitor experience.
Key Responsibilities
- Facilities & Maintenance Support
- Perform general building maintenance tasks including minor repairs, fixture replacements, and equipment checks
- Conduct routine inspections of facilities to identify maintenance needs or safety hazards
- Respond to service requests and work orders promptly
- Assist with setting up and breaking down meeting rooms, events, and conferences
- Monitor and maintain building systems (lighting, HVAC, plumbing) and report issues to technical teams
- Support move management activities including furniture assembly and space reconfiguration
- Maintain inventory of supplies and equipment
- Cleaning & Housekeeping
- Ensure cleanliness and tidiness of common areas, meeting rooms, restrooms, and workspaces
- Perform cleaning duties as required to maintain hygiene standards
- Manage waste disposal and recycling programs
- Restock consumables (paper products, cleaning supplies, pantry items)
- Experience Associate (XA) Duties
- Serve as a friendly point of contact for employees and visitors
- Welcome guests and provide directions or assistance as needed
- Coordinate hospitality services including catering, beverage service, and amenity management
- Support workplace events and employee engagement activities
- Monitor and respond to service requests through facility management systems
- Assist with meeting room bookings and technology setup
- Maintain professional appearance of reception areas and communal spaces
- Health, Safety & Compliance
- Follow health and safety protocols and procedures
- Report safety hazards, incidents, or equipment malfunctions immediately
- Ensure compliance with building regulations and company policies
- Participate in emergency response procedures as trained
- Customer Service
- Provide excellent service to building occupants and visitors
- Handle inquiries and resolve issues efficiently and professionally
- Communicate effectively with facility management teams and vendors
- Maintain positive relationships with all stakeholders
Required Qualifications
- Education & Experience:
- High school diploma or equivalent
- Previous experience in facilities, maintenance, hospitality, or customer service roles preferred
- Experience in commercial office environments is advantageous
- Skills & Competencies:
- Basic handyman/maintenance skills
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and work independently
- Physical ability to lift and move items (typically up to 25-50 lbs)
- Flexible and adaptable to changing priorities
- Professional appearance and demeanor
- IT Proficiency
- Desirable:
- Knowledge of building systems and equipment
- Experience with facility management software or work order systems
- Understanding of health and safety regulations
- First aid certification
Working Conditions
- Full-time position with standard business hours (may include early mornings or occasional evenings for events)
- Primarily on-site role with mobility throughout the facility
- Physical work including standing, walking, bending, lifting, and climbing ladders
- May require flexibility for emergency response or event support
Note: Specific duties, requirements, and job titles may vary by location, client site, and organizational needs. This description represents a general overview of responsibilities commonly associated with this role at JLL.
Location: On-site – Cheshire, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
General Duties Operative - Fixed-Term Contract employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
