At a Glance
- Tasks: Manage food services across multiple sites, ensuring quality and compliance.
- Company: Join JLL, a global leader in real estate with an inclusive culture.
- Benefits: Competitive pay, wellbeing benefits, and professional development opportunities.
- Other info: Dynamic environment with opportunities for career growth and collaboration.
- Why this job: Shape the future of food services while building meaningful connections.
- Qualifications: 6+ years in food or hospitality roles, strong vendor management skills.
The predicted salary is between 50000 - 65000 £ per year.
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
JLL is seeking a Food Services Manager for our Integrated Facility Manager business line. This role focuses on ensuring high-quality, consistent delivery of food services across multiple regions and sites.
Key Responsibilities- Vendor Relationship Management: The Food Services Manager oversees critical vendor partnerships for employee catering services including employee dining facilities, barista coffee shops, vendor pop-ups, and hospitality services. Additionally, you'll manage ancillary service providers such as coffee machine services, vending operations, complimentary item vendors (fruit, milk, etc.), and various support services like deep cleaning.
- Operational Excellence: Working alongside onsite delivery teams, you'll ensure full EHS compliance, consistent service delivery across the portfolio, smooth mobilization of new sites, and strict adherence to IFM and client contracts. The role requires managing vendor performance through measurable KPIs and SLAs while maintaining robust reporting and budget management processes.
- Strategic Relationship Building: Develop strong partnerships with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers, and the EMEA Program Team. Build client relationships and support RFP processes related to food services operations.
- Quality Assurance: Create and maintain SOPs and SOWs for the catering division, conduct quarterly audits across all catering areas, and ensure consistency of GREF-mandated hospitality services including tea point provisions and meeting room standards.
- Experience: Ideally 6+ years in food or hospitality roles within large commercial organizations. Proven facilities contract ownership and supplier/contractor management. Working knowledge of quality, environmental, and EHS management systems (essential).
- Skills & Competencies: Strong vendor/contract management capabilities. Excellent verbal and written communication. High IT literacy. Collaborative team orientation. Customer satisfaction focus. Continuous improvement mindset. Practical soft services knowledge.
- Degree-level education or equivalent.
- Quality, EHS, and environmental accreditations.
- HCIMA Membership.
- Facilities Management industry qualifications.
What JLL Offers Join an entrepreneurial, inclusive culture where collaboration drives success globally. Our Total Rewards program supports your career ambitions through comprehensive recognition, wellbeing benefits, competitive pay, and professional development opportunities. You'll work on landmark projects with world-leading businesses while building lasting professional connections.
Application & Privacy Apply today at jll.com/careers. For privacy information and details on data collection practices, please see JLL's Global Privacy Statement on our career site. US employees can access our Equal Employment Opportunity and Affirmative Action policy documentation.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Food Services Manager employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Food Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JLL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JLL
Don't be shy about reaching out to JLL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JLL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JLL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
