At a Glance
- Tasks: Provide top-notch facilities helpdesk support and admin assistance to the management team.
- Company: Join a leading firm known for its commitment to customer service and teamwork.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to grow your career in a supportive and collaborative team.
- Why this job: Be the face of the company, making a real difference in client satisfaction.
- Qualifications: 3 years in a similar role with strong communication and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
To provide dedicated facilities helpdesk function, primarily focusing on providing the highest standard of FM and customer service to the Capital One client.
Provide admin support for the FM management team. Provide cover for the goods in/mailroom in times of holiday or sickness.
What the role involves:
- Provide the highest standard of client and customer focus through the facilities helpdesk.
- Provide administrative support to the Facilities Manager/Account Director and client, as well as supporting other managers as required.
- Ensure all customer requests are delivered within agreed service levels including meeting room, catering, cleaning, courier mail and printing requests.
- Assist in compiling data/statistics for the monthly client governance report.
- Assist in preparation of monthly reporting & performance measurement of operational services.
- Acknowledge role as management office
Facilities Helpdesk Administrator employer: JLL
At Jones Lang LaSalle, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and development. As a Facilities Helpdesk Administrator, you will be part of a supportive team that values collaboration and excellence in customer service, all while enjoying the benefits of working in a vibrant location. With opportunities for professional advancement and a commitment to maintaining high standards, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and facilities management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work, especially any data or reports you've compiled. This will demonstrate your analytical approach and problem-solving abilities to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we review candidates!
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Helpdesk Administrator role. Highlight your experience in facilities management and customer service, and don’t forget to mention any relevant software skills you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that align with the job responsibilities and show us your enthusiasm for working with Capital One.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you understand the facilities management (FM) sector and the specific responsibilities of a Helpdesk Administrator. Brush up on common helpdesk software and processes, as well as the key performance measures mentioned in the job description. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you provided exceptional service. Think about times when you resolved issues or went above and beyond for clients. Be ready to discuss how you can maintain high standards of client focus, especially under pressure.
✨Team Spirit is Key
This position requires a strong sense of teamwork. Be prepared to talk about how you've contributed to team objectives in previous roles. Highlight any experiences where you supported colleagues or collaborated on projects, as this will demonstrate your ability to work effectively within a team environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think through potential challenges you might face in the role, such as managing multiple requests or dealing with unhappy clients, and outline how you would approach these situations.
