Role Purpose: Manages all technology platform administration, system configuration, and data integrity across JLL and client systems while driving digital innovation and operational excellence. Ensures real-time data accuracy through automated validation processes, monitors system performance using alert systems and dashboards, and implements proactive issue detection protocols. Administers security access with role-based controls, manages user permissions across multiple platforms, and coordinates cybersecurity compliance. Develops interactive dashboards for stakeholder visibility, provides technical support across all systems, and identifies opportunities for automation and process improvement. Leads technology change initiatives and serves as the technical bridge between operations, IT infrastructure, and vendor support. Role Purpose: Manages all technology platform administration, system configuration, and data integrity across JLL and client systems while driving digital innovation and operational excellence. Ensures real-time data accuracy through automated validation processes, monitors system performance using alert systems and dashboards, and implements proactive issue detection protocols. Administers security access with role-based controls, manages user permissions across multiple platforms, and coordinates cybersecurity compliance. Develops interactive dashboards for stakeholder visibility, provides technical support across all systems, and identifies opportunities for automation and process improvement. Leads technology change initiatives and serves as the technical bridge between operations, IT infrastructure, and vendor support. What this job involves: Platform Administration: Manages JLL platform configuration, system updates, and technical maintenance to ensure optimal performance and uptime Monitor Lighthouse reports using automated alert systems and dashboards, implementing proactive issue detection and resolution protocols Ensure real-time data accuracy and synchronization across JLL systems (Client Portal, Property Hub, Portfolio, FMs Space, Pega) through automated validation processes Track system performance metrics, identify bottlenecks, and implement technical improvements to enhance platform efficiency Administer security access protocols, handle TAT requests, and maintain audit trails for compliance Create and configure accounts for new employees with role-based access control (RBAC) across all technology platforms Design and manage user permission hierarchies across client and JLL systems, ensuring least-privilege access principles Maintain cybersecurity standards and coordinate with IT Security on access reviews and vulnerability assessments Configure new locations in all technology systems with proper data mapping, API connections, and workflow automation Process location closures through coordinated system updates across Transaction Management and Lease Admin platforms Implement and maintain automated contract renewal tracking systems for all client contingent employees with notification workflows Develop and maintain automated monthly employee attendance reports using data extraction and transformation tools Prepare and process badge reports through system integration and data validation pipelines Monitor and update global Management Fee lists using database management tools and validation scripts Track, organize, and maintain security protocols for all shared data repositories and folder structures Dashboard Development: Create and maintain interactive dashboards for stakeholder visibility into key metrics and KPIs Provide technical support and system expertise to Corrigo, CMO, Portfolio, IFM, PDS, TM, and Finance teams IT Troubleshooting
Facilities and Real Estate Data Manager employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
