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- Tasks: Lead and inspire teams to deliver exceptional visitor experiences daily.
- Company: Join JLL, a diverse employer committed to inclusivity and the LGBTQ+ community.
- Benefits: Enjoy flexible hours, team training programmes, and opportunities for personal development.
- Why this job: Be the face of service, driving positive change and enhancing client experiences.
- Qualifications: Degree in hospitality or 2-5 years of relevant experience required.
- Other info: Work 40 hours a week with potential for overtime based on business needs.
The predicted salary is between 36000 - 60000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Overall Role
Candidate Profile
Duties & responsibilities
The Experience Services Team Leader is strategic role, responsible for designing, leading, managing and ensuring the Welcome host and Colleague host teams deliver a memorable experience to our visitors and colleagues each day through engagement, proactive communication and exceptional service delivery.
This role will lead and inspire with an authentic, hands on approach. We’re looking for a proactive, visible manager driving positive change. Challenging and evolving our service delivery standards both in their office and across the UK.
The role should be the point of contact for OurWorkplace, knowledgeable on all our services, championing engagement whilst also ensuring service standards are maintained. The responsibilities of the role start with designing the customer journey from travelling to our offices and then through every touchpoint of our services.
This role ensures we deliver on our promises.
I lead by example. I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility my teams performance. I build relationships quickly and efficiently and always look for innovative ways to improve efficiencies within the workplace and enhance client experience. I am flexible and adaptable. I enjoy completing tasks and working to deadlines to deliver for the people around me. I have passion and drive to deliver the very highest levels of customer service and experience. I enjoy leading a team and love a challenge. I strive to deliver in every aspect of my role and drive my team to do the same.
Leadership and team supervision
Customer Service & Communications
Visitor Management
Conference and Meeting Room Booking Management
Candidate Qualifications
Candidate Experience
Candidate Profile
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Experience Services Lead employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Services Lead
✨Tip Number 1
Familiarise yourself with JLL's values and culture. Understanding their commitment to inclusivity and exceptional service will help you align your approach during interviews and discussions, showcasing that you're a great fit for the Experience Services Lead role.
✨Tip Number 2
Network with current or former employees of JLL, especially those in similar roles. They can provide insights into the company’s expectations and culture, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to enhance customer service. Be ready to discuss how you've successfully managed teams and improved service delivery in previous roles.
✨Tip Number 4
Stay updated on trends in hospitality and service management. Being knowledgeable about the latest innovations and best practices in the industry will show your proactive approach and passion for continuous improvement, which is crucial for this role.
We think you need these skills to ace Experience Services Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, team leadership, and customer service. Use specific examples that demonstrate your ability to manage teams and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional customer experiences. Mention how your proactive approach and leadership skills align with the responsibilities of the Experience Services Lead role.
Showcase Relevant Skills: In your application, emphasise your strong communication skills, organisational abilities, and experience with service management. Highlight any familiarity with FM services and technology used in visitor management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JLL
✨Showcase Your Leadership Skills
As the Experience Services Lead, you'll be expected to inspire and manage a team. Be prepared to discuss your previous leadership experiences, how you motivated your teams, and any challenges you overcame. Use specific examples to illustrate your ability to lead by example.
✨Demonstrate Customer Service Passion
This role is all about delivering exceptional service. Share stories that highlight your commitment to customer satisfaction and how you've gone above and beyond to enhance client experiences. Make sure to convey your passion for hospitality and service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult situations or implement changes in service delivery. Prepare to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with JLL's Values
Research JLL and understand their mission and values, especially regarding inclusivity and community engagement. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture, particularly in relation to the LGBTQ+ community.
