Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients, ensuring smooth communication and support.
- Company: Join JLL, a diverse employer committed to inclusivity and community support.
- Benefits: Enjoy flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact in a collaborative culture while enhancing your hospitality skills.
- Qualifications: Previous hospitality or customer service experience is essential; strong communication skills are a must.
- Other info: Role involves travel between locations and may require evening shifts and overnight stays.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Executive Host
Based – Derby, Across two locations: Duffield Bank House – Duffield and Flight Operations Centre, East Midlands Airport
Hours – 40hrs (Monday to Friday)
What this job involves:
As an Executive Host at JLL, you'll be the vital first point of contact for our client Rolls-Royce and colleagues, ensuring seamless communication across our organisation. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution as the voice of JLL will directly impact our clients' experience and our collective success. You'll work in a collaborative environment where we embrace innovative ways of working and support each other's wellbeing.
What your day-to-day will look like:
- Work as part of a small team of Executive Hosts to support the day to day running of the House and/or Facility including extensive formal & kitchen gardens and the conference facilities
- Whist at the Flight Operations Centre, the role requires facility supervision of a working aircraft hangar and conference facility, following and managing airport security procedures, whilst supporting the day-to-day operations
- Flexibility in working hours, including travelling between locations, evening working with some overnight stays
- Drive a working Health and Safety culture
- Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
- Be adaptable to a changeable environment and able to operate on a flexible rota system
- Ability to host high profile customers with discretion and 5-star excellence
- Manage all logistics in support of Customer Visits
- Administration duties – calendar booking management, statistics
- Fully understand and comply with client strategy, policies and procedures
- Provide a VIP Concierge Service, including "Meet and Greet"
- Develop effective professional working relationships with client personnel at all levels of the Organisation
- Develop effective professional relationships with home and international customers
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Undertake mandatory training courses relevant to the role
- Shifts may require to a fulfil a Duty Manager role, in the absence of Management, to ensure the safety of the guests and business continuity
- Support Emergency Procedures as necessary, leading when required in line with pre-existing company policies at relevant sites
Experience Required:
- Extensive hospitality / customer service experience is essential
- Customer focused – always putting the Customer at the forefront of everything you do
- Building Management and Emergency Response knowledge
- Ability to remain calm and composed under pressure
- Ability to communicate effectively with Customers and personnel at all levels of the Organisation
- Cultural Awareness
- Organisational and Time Management Skills
- Ability to Problem Solve and escalate when necessary
- Customer orientated approach with a high attention to detail
- Knowledge and operational experience of Microsoft Office software
- Desire to continually improve and self-develop
At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Executive Host in Derby.
#LI-DW2
#LI-DNI
Executive Host employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Host
✨Tip Number 1
Familiarise yourself with JLL's values and culture. Understanding their commitment to inclusivity and collaboration will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of JLL, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your customer service skills and ability to handle high-pressure situations. This role requires a calm and composed demeanour, so highlight relevant scenarios.
✨Tip Number 4
Showcase your organisational and time management skills by discussing how you've successfully managed multiple tasks or projects simultaneously. This will illustrate your ability to thrive in a dynamic environment like the one at JLL.
We think you need these skills to ace Executive Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive hospitality and customer service experience. Emphasise any roles where you managed high-profile clients or worked in a fast-paced environment, as this is crucial for the Executive Host position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to remain calm under pressure. Mention specific examples of how you've successfully handled challenging situations in previous roles.
Showcase Relevant Skills: Highlight your organisational and time management skills, as well as your proficiency with Microsoft Office software. These are essential for managing logistics and administration duties effectively.
Research JLL and Rolls-Royce: Familiarise yourself with JLL's values and their partnership with Rolls-Royce. Understanding their culture and expectations will help you tailor your application and demonstrate your alignment with their goals.
How to prepare for a job interview at JLL
✨Research JLL and Rolls-Royce
Before the interview, take some time to understand JLL's values and their partnership with Rolls-Royce. Familiarise yourself with their culture, mission, and recent news. This will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Customer Service Excellence
As an Executive Host, customer service is key. Prepare examples from your past experiences where you went above and beyond for a client or resolved a challenging situation. Highlight your ability to remain calm under pressure and your commitment to providing a 5-star experience.
✨Showcase Your Flexibility and Adaptability
The role requires flexibility in working hours and adaptability to changing environments. Be ready to discuss how you've successfully managed varying schedules or unexpected changes in previous roles, emphasising your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle high-pressure situations or emergencies. Think of specific instances where you had to lead or make quick decisions, and be prepared to explain your thought process and the outcomes.