At a Glance
- Tasks: Lead a team to deliver 7-star service for high-profile events and guests.
- Company: Join the prestigious Rolls-Royce team at a stunning 16th Century venue.
- Benefits: Competitive salary, professional development, and a unique working environment.
- Other info: Dynamic role with opportunities for personal growth and innovation.
- Why this job: Be part of an elite service team and create unforgettable experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
40 Hours - (Monday-Friday) Location: Duffield Bank House, Derby DE56
We are looking for an Executive Events Host to lead our Executive Services team at Duffield Bank House, a 16th Century property on the bank of the River Derwent. The role involves driving and maintaining 7-star service standards, supporting senior Rolls‑Royce executives and their customers for conferences, formal dinner, garden BBQs and overnight stays.
Key Responsibilities- Lead the Executive Services team under the Executive Host Manager.
- Supervise facility operations, including maintenance, conference facilities, security procedures and health and safety.
- Ensure high standards of cleaning, catering and maintenance, escalating issues as required.
- Manage bookings and logistics for customer visits using Microsoft applications.
- Maintain AV/IT systems operational daily.
- Act as Duty Manager, ensuring overall safety, operational management and high service standards.
- Support emergency procedures and run on‑the‑job training sessions for the wider team.
- Record and track customer preferences for future visits.
- Develop and implement service improvements and innovations to enhance guest satisfaction.
- Maintain a high standard of customer empathy, discretion, and 7-star service for high‑profile guests.
- Extensive hospitality and/or customer service experience.
- Customer‑centric service style, putting the customer first.
- Ideally previous management or supervisory experience.
- Ability to remain calm under pressure.
- Effective communication skills with colleagues and customers.
- Cultural awareness and organisational skills.
- Problem‑solving ability with strong attention to detail.
- Knowledge and operational experience with Microsoft Office Software.
- Desire to continually improve, adapt and self‑develop.
Executive Events Lead - 7-Star VIP Service employer: JLL
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in the historic and picturesque setting of Duffield Bank House. Our commitment to 7-star service standards fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and grow within the company. With a focus on employee well-being and a supportive team environment, we provide a rewarding workplace for those passionate about delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Events Lead - 7-Star VIP Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and events industry. Attend local events or join online forums where you can meet people who might know about opportunities at places like Duffield Bank House.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories that highlight your experience in delivering top-notch service and how you handle high-pressure situations.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn to express your interest and ask any questions you might have.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in hospitality and event management. Consider taking short courses or certifications that can boost your skills and make you stand out when applying through our website.
We think you need these skills to ace Executive Events Lead - 7-Star VIP Service
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your extensive hospitality and customer service experience in your application. We want to see how you've put customers first in previous roles, so share specific examples that demonstrate your customer-centric service style.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and person specification outlined in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out and ensure we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team at Duffield Bank House!
How to prepare for a job interview at JLL
✨Know Your Venue
Familiarise yourself with Duffield Bank House and its unique features. Understanding the history and layout of the venue will help you demonstrate your enthusiasm for the role and show that you're ready to lead events in such a prestigious location.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've put customers first. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the 7-star service standards they expect.
✨Demonstrate Leadership Skills
Think of specific instances where you've successfully led a team or managed a project. Be ready to discuss how you handled challenges, motivated your team, and ensured high service standards, as this role requires strong leadership capabilities.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills, especially if you have experience managing bookings and logistics. Being able to confidently discuss your operational experience with AV/IT systems will show that you're prepared to handle the technical aspects of the role.
