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- Tasks: Lead a team to ensure smooth operations and exceptional customer service at a high-profile estate.
- Company: Join JLL, a global leader in real estate services, committed to innovation and career growth.
- Benefits: Enjoy a collaborative culture, opportunities for advancement, and support from a global network.
- Why this job: Make a real impact while enhancing your leadership skills in a dynamic environment.
- Qualifications: Strong management experience and proven track record in customer service and financial management required.
- Other info: This is a full-time, mid-senior level position based in London.
The predicted salary is between 60000 - 84000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Estates Director
At JLL, we see a brighter way for our clients, ourselves, and our fellow employees. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. If you\’re looking to make an impact, read on.
What this job involves:
As Estates Director, you will be the face of JLL at a high-profile commercial and residential estate, ensuring smooth operations, exceptional customer service, and strong financial management. You will lead and inspire a team to deliver excellence, build strong relationships with clients and occupiers, and uphold JLL\’s best practices in all areas of estate management. Your role is critical in establishing and enhancing the profile of the building and estate, ensuring it operates efficiently and effectively for the benefit of its customers. What sets JLL apart is our culture of collaboration, locally and across the globe, so you\’ll also have the support of a broad network of colleagues to help you succeed.
What your day-to-day will look like:
Client Service: Understand client objectives, build strong relationships, and assist in client reporting on operational issues and customer relations.
Customer Service: Collaborate with the Residential Team, engage with all occupiers to ensure excellent service, enhance the customer experience, and develop a sense of community.
Operational Management: Lead, develop, and inspire the on-site team to deliver high standards and adhere to KPIs. Implement JLL best practices in financial management, communications, procurement, risk management, sustainability, and more.
Customer Engagement: Undertake occupier surveys, respond to feedback, hold regular meetings, and develop an ambassadorial role in local industry groups and stakeholder meetings.
Financial Management: Provide accurate financial management of the service charge, prepare budgets, monitor spending, and ensure the procurement of supplies and services follows JLL\’s policies. At JLL, we are collectively shaping a brighter way for our clients by providing the highest standards for the best value.
General Management: Inform the Property Manager of any occupier matters, ensure timely and cost-effective reactive maintenance, maintain major incident plans, and monitor vacant property.
Required Qualifications:
Strong management experience in a high-profile commercial and residential environment.
Proven track record in managing on-site operational management teams and third-party service partners.
Good working knowledge of M&E plant & equipment.
Proven ability to provide excellent customer service.
Experience managing service charge budgets and major CAPEX projects.
Strong commercial acumen.
Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets.
Preferred Qualifications:
Accountable and resilient.
Ability to work under pressure.
Demonstrated ability to support change-related initiatives and resolve problems efficiently. We believe the most effective teams are built when everyone is empowered to thrive.
Ability to communicate at board room level and contribute to problem-solving based on facts, risk assessment, and business objectives.
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Estate Director employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Director
✨Tip Number 1
Network with professionals in the property management and real estate sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and mentors who can provide insights into the role of an Estates Director.
✨Tip Number 2
Familiarise yourself with JLL's company culture and values. Understanding their approach to collaboration and customer service will help you align your experiences and skills with what they are looking for in a candidate.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready to share specific examples that demonstrate your ability to inspire and motivate others.
✨Tip Number 4
Stay updated on current trends in commercial and residential property management. Being knowledgeable about market changes and innovations will show your commitment to the field and your readiness to contribute to JLL's success.
We think you need these skills to ace Estate Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in estate management, particularly in high-profile commercial and residential environments. Emphasise your leadership skills and any achievements related to customer service and financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of JLL's values and how you can contribute to their mission. Mention specific examples from your past roles that demonstrate your ability to manage teams and enhance client relationships.
Highlight Relevant Qualifications: In your application, clearly outline your qualifications that match the job requirements, such as experience with service charge budgets and managing operational teams. This will help you stand out as a strong candidate.
Showcase Your Problem-Solving Skills: Include examples in your application that illustrate your ability to handle challenges effectively. Discuss any change-related initiatives you've supported and how you resolved issues based on facts and risk assessment.
How to prepare for a job interview at JLL
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Estates Director role entails. Familiarise yourself with JLL's values and how they align with your own experience in managing high-profile estates.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led teams in the past. Highlight your ability to inspire and motivate others, as well as how you've successfully managed operational challenges.
✨Demonstrate Financial Acumen
Since financial management is a key part of the role, be ready to talk about your experience with service charge budgets and CAPEX projects. Use concrete figures and outcomes to illustrate your success in this area.
✨Engage with Client-Centric Examples
Prepare to share stories that demonstrate your commitment to exceptional customer service. Discuss how you've built strong relationships with clients and occupiers, and how you've enhanced their overall experience.
