At a Glance
- Tasks: Manage performance data and drive supply chain excellence for a prestigious public sector client.
- Company: Join a leading firm in facilities management with a focus on innovation and technology.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Dynamic role with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by optimising service delivery and enhancing client satisfaction.
- Qualifications: Strong analytical skills, FM experience, and excellent communication abilities required.
The predicted salary is between 55000 - 65000 £ per year.
Manage the contract performance of self-delivered (subcontracted service desk JLL) and subcontracted works (GPA appointed suppliers and their system performance) while supporting category SRM's. You will support the production, collation and dissemination of management system performance data relating to the delivery of FM services to a public sector client working closely with the Business Insight team. Drive performance of supply chain through regular interaction on data performance providing Account Director key insights into supplier barriers to KPI achievement. Main point of contact for performance, training (system related) for GPA wider supply chain during mobilisation of towers. This role is a member of the management team for a prestigious public sector contract.
Responsibilities
- Delivering exceptional services to our high-profile client
- Manage supply chain partner (service desk) to ensure continual contract performance
- Provide key industry insights to clients on performance matters relating to the supply chain tower performance
- Work closely with the GPA client on improvements and refinement of the Planon System becoming integrated into their decision making and team
- Be the key link between GPA solution team and the wider JLL (BI/Data and JLLT) for innovation and tech investment
- Provide and articulate reports/data in a way that workplace can quickly identify where action is required
- Analyze report outputs and interpret data to identify trends and anomalies
- Provide a professional performance & systems capability to support GPA's operational delivery
- Own the supplier onboarding/mobilisation of GPA suppliers in relation to data and management flow through rigorous information management
- Conduct monitoring, management and control of performance outputs of the service
- Undertake regular detailed analysis of service desk supplier and the GPA supplier
- Support the account by presenting report data at monthly operational management meetings, understanding the source data and the issues affecting any anomalies
- Provide direct support for Senior Managers in the production of monthly performance reports
- Be the link between JLL data, tech and sustainability and the GPA in terms of report and data requests as well as improvements/innovation
- Play an active role in helping the contract meet its service targets
- Assist in the development of an innovative and customer-focused approach to continuous service development and improvement that responds to the needs and aspirations of the client and customers
- Support change management through greater efficiency in the business
Qualifications
- Good numeric, mathematical and statistical skills
- Excellent IT analytical skills and ability to interpret data
- Business Management Systems background in an FM environment
- Senior practitioner of FM service delivery, across the entire TFM spectrum
- Outstanding communication skills, able to influence at all levels
- Demonstrable CAFM knowledge, system driven and a love for data
- Ability to obtain Security clearance to SC level is required (role dependent on successful achievement of SC)
Behavioral Competencies
- Able to deliver to deadlines
- Able to think clearly, analytically and strategically
- Sets and maintains very high standards of delivery – attention to detail essential
- Able to take an overview while still getting the detail right
- Proven ability to deliver on promises
- Effectively manages performance, provides regular and constructive feedback
- Enables others to excel
- Driven to complete tasks above expectations
- Diligent, professional and flexible
- High degree of self-motivation and dedication to achieving excellence
Performance, Data, and Technology Manager in England employer: JLL
As a Performance, Data, and Technology Manager at JLL, you will thrive in a dynamic work culture that prioritises innovation and excellence in service delivery for prestigious public sector clients. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment where your insights directly influence performance improvements. Join us in a role that not only offers competitive benefits but also the chance to make a meaningful impact in the facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Performance, Data, and Technology Manager in England
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Performance, Data, and Technology Manager at JLL!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like JLL or be willing to refer you for that Performance, Data, and Technology Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from JLL who’s on the lookout for their next Performance, Data, and Technology Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Performance, Data, and Technology Manager role at JLL!
We think you need these skills to ace Performance, Data, and Technology Manager in England
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at JLL. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at JLL
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at JLL. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
