Employee Relations Manager

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

9-month Fixed Term Contract

What this job involves:

• Join our team as an Employee Relations Manager in a large matrixed organisation.
• Be part of a small and dynamic team of expert Employee Relations specialists, working closely with HR partners, legal, compliance, and management, covering the full range of Employee Relations responsibilities.
• Provide expert support and guidance, managing your own investigation caseload and leading large-scale employee relations projects across all business lines.
• Focus on upskilling and providing best practice guidance, making a significant impact in a thriving organisation.

What your day-to-day will look like:

• Provide expert support and advice to HR and business clients on ER matters, employment practices and casework including disciplinary, grievance, performance management, ill-health, workplace adjustments, dispute resolution, investigations etc.
• Reduce reliance on third party legal advisors.
• Investigate and respond to workplace complaints including complex, high-risk, sensitive and ER cases.
• Work closely with broader HR to guide, support, and implement change initiatives.
• Identify and support interventions required for the transformation of the wider function in the UK and across EMEA.
• Partner closely with business-line aligned HR colleagues and compliance.
• Track and report on ER MI to identify ER trends, propose and implement improvements.
• Define, design, and deliver ER solutions on topics including HR policies, procedures, and best practice materials.
• Build organisational capability in managing ER matters by educating managers and HR colleagues.
• Partner with HR and CoEs to design and facilitate the implementation of talent initiatives.
• Actively participate in projects developing new ER processes and other process improvements.

Required Skills and Experience:

• A degree or qualification in HR, employment legal, industrial / labour relations, or related field.
• Good knowledge of UK employment law and regulation.
• Proven experience managing complex ER cases including investigations, ill-health, dismissals, appeals, and report writing.
• Training in investigations, mediation and some experience with unions and works councils.
• Strong written and verbal communication skills with attention to detail and accuracy.
• Problem-solving capabilities and responsiveness to employee concerns.
• Ability to handle difficult conversations and navigate complexities.
• Good judgment and able to articulate sound reasoning for recommendations.

Desired or preferred experience and technical skills:

• Experience of a fast-paced matrixed organisation.
• Proficiency in using AI tools for complex ER projects and case management.

Location: On-site - London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!