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For Companies At a Glance
- Tasks: Oversee facilities management and enhance customer experience at client sites.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact in a dynamic role focused on customer satisfaction.
- Qualifications: Experience in facilities maintenance and strong communication skills.
- Other info: Opportunity to work on-site in Edinburgh with a collaborative team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
The Role
We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client’s sites with a real focus on workplace and customer experience. In this forward‑thinking role you will oversee total facilities management service delivery at a site in Edinburgh. The role is highly customer‑oriented and you will support the Contract Delivery Manager to ensure the company delivers its contractual obligations on time. The successful candidate will work from the client’s site and will report directly into the Contract Delivery Manager. You will be rewarded with a salary reflective of background, skill set and experience.
Day to day
- Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM and reactive repair as required on a site‑by‑site basis including the direction, supervision and oversight of subcontracted services.
- Promotes a high level of satisfaction among customers/end‑users by anticipating and promptly responding to their service requirements.
- Ensures prompt response by other team members and selected contractors to exceed customer expectations.
- Gives direction on site to promote engagement and excellence in customer service and delivery.
- Understands the critical systems on site (UPS, generator, fire alarm, etc.) and can provide facilities support to the client business.
- Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures.
- Acts as the go‑to person in relation to all facilities activities on sites, ensuring potential roadblocks are identified and removed.
- Supports emergency preparedness and crisis planning on a site‑by‑site basis.
- Develops a close working relationship with all vendors under control to ensure full understanding of the client culture and inclusion in the team delivering a high‑quality service.
- Is the first point of contact for all building issues.
- Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs.
- Monitors and ensures office housekeeping and cleanliness is delivered at the highest quality level.
- Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audiences and their needs.
- Adds value through delivery and innovation.
- Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord.
Essential Skills, Experience and Qualifications
- Knowledge within the Facilities Maintenance sector with some technical experience.
- Previous experience in a similar role.
- Understanding of UK health and safety requirements.
- Strong mechanical, organisational, interpersonal and IT skills.
- Ability to multitask and possess the physical capability to engage in manual labour.
- Courteous and helpful approach with strong communication skills both verbal and written.
- Ability to prioritise tasks, work to deadlines with minimal supervision.
- Proactive approach to identifying and rectifying matters relating to the building.
- Able to manage/support crisis situations.
- Self‑motivated and can work independently.
- Excellent admin skills.
Location: On‑site – Edinburgh, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Workplace Liaison Officer in Edinburgh employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Liaison Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JLL. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching JLL's values and recent projects. Show us how your skills align with our mission to shape a brighter way forward.
✨Tip Number 3
Practice your customer service scenarios. As a Workplace Liaison Officer, you'll need to demonstrate your ability to handle various situations with ease and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you're serious about joining the team.
We think you need these skills to ace Workplace Liaison Officer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workplace Liaison Officer role. Highlight any relevant facilities management experience and customer service skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at JLL. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role is highly customer-oriented, demonstrate your strong communication skills in your application. Whether it’s through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JLL
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Workplace Liaison Officer. Familiarise yourself with facilities management concepts and the specific services mentioned in the job description. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Customer Service Skills
Since this role is highly customer-oriented, prepare examples that demonstrate your ability to anticipate and respond to client needs. Think of situations where you exceeded customer expectations or resolved issues effectively, as these stories will highlight your suitability for the position.
✨Be Proactive and Solution-Oriented
During the interview, emphasise your proactive approach to problem-solving. Share instances where you identified potential roadblocks and took steps to address them. This will show that you can manage crisis situations and maintain a high level of service delivery.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly and concisely. Since the role requires strong communication skills, be prepared to tailor your messages to different audiences. This will demonstrate your ability to engage with various stakeholders and ensure smooth operations on-site.
