At a Glance
- Tasks: Deliver exceptional customer service and manage reception duties in a dynamic environment.
- Company: Join JLL, a leading global real estate firm shaping the future of the industry.
- Benefits: Flexible part-time hours, professional growth opportunities, and a supportive team culture.
- Other info: Perfect for students seeking valuable experience in a corporate setting.
- Why this job: Be the face of our company and make a positive impact on every visitor's experience.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction. The individual will assist the Facilities team to ensure a consistent and smooth link with the rest of the team. They will also be multi-skilled to meet the wide and varied requirement of the role.
Service Delivery
- Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries.
- Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
- Efficient guest registration and host notification with the ability to remember guest names and faces.
- Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
- Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
- Take responsibility for managing key tasks at reception and reservation.
- Prepare and distribute weekly/monthly reports.
- Administer the bookings for meeting rooms and inductions.
- Complete regular meeting room checks and building walkthroughs – report all issues to Facilities team.
- Ensure the reception desk is kept immaculate and tidy at all times.
- Provide general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
- Respond appropriately to customer queries and escalate as appropriate.
Compliance Management
- Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services.
- Report all service shortcomings affecting the guest experience to the Front of house Team Leader.
- Support the Facilities Coordinator with continuous improvement to services and procedures.
- Ensure adherence to site Security and H&S practices.
- Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.
People & Performance Management
- Take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team.
- Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery.
- Maintain regular contact with all members of the FM team based at the site.
- Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management.
- Ensure prompt and seamless handover of information and special requests between shifts.
What we are looking for...
- Strong customer services skills and experience within a high profile environment.
- Present a self-image of confidence and authority to enable effective customer service delivery.
- Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
- Ability to easily memorise names and recognise individuals’ particulars.
- Ability to provide services to the highest specification within a Corporate Head Office Building.
- Strong team player within a Customer Service team and Service Providers.
- Excellent time management and organisational skills.
- Excellent computer skills and the ability to learn new software and systems.
- Previous experience in operating a resource or a hotel reservation system.
- Experience of operating within a Customer Service environment providing reception services to the highest standard.
Part Time Receptionist (Tues/Weds/Thurs) in Didcot employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Receptionist (Tues/Weds/Thurs) in Didcot
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like JLL and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at JLL and let us see your personality shine through!
We think you need these skills to ace Part Time Receptionist (Tues/Weds/Thurs) in Didcot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and JLL.
Get Familiar with Our Brand:Before applying, take some time to learn about JLL and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at JLL
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress JLL.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which JLL will surely appreciate.
