Data Centre Cluster Manager

As the Data Centre Cluster Manager reporting to the Account Director, you are responsible for providing leadership, management, and development of an agreed portfolio of account‑based DC facilities, ensuring financial and operational commitments are met and where practicable exceeded, while also supporting retention and growth. This includes service delivery, P&L oversight and budget management, QHSE, regulatory compliance, people and talent management, operations management, and business development.

Responsibilities

• Provide leadership, coaching and guidance to a defined portfolio, to ensure that contractual commitments are met and exceeded.
• Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed.
• Ensure optimum staffing structures operate across the region, balancing cost reduction with the delivery of service excellence and employee satisfaction.
• Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the JLL DC Business model are met.
• Attend sites within the portfolio regularly and deputise for the Account Director when necessary.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained at various levels, including formal weekly, monthly, quarterly and annual reviews.
• Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary.
• Work with other operational leaders to ensure the collaborative development of the business, effective teamwork, and a culture in keeping with the company's purpose, vision and pillars.
• Support effective business communication internally and externally, with clients, JLL team members, supplier partners, tenants, and all other business stakeholders.
• Support People Engagement and promote and maintain JLL culture throughout the account.

People

• Foster a learning environment, with appropriate training and development planning across all accounts.
• Ensure training needs are delivered; employees are fully competent to undertake their roles and can reach their full future potential.
• Take direct responsibility for the appointment and integration of new Site Delivery Managers.
• Provide leadership, guidance, coaching and direct support to deliver service excellence and high levels of employee engagement and ensure effective performance management is in place.
• Ensure effective succession planning is completed across accounts and specifically for the account leader level.

Finance & Commercial

• Responsibility for operational budgets, including the development of account financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth, ensuring that targets are met or exceeded for accounts in the assigned portfolio.
• Ensure business policies and processes are effectively communicated and implemented across accounts.
• Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.
• Review purchase orders to ensure financial, contractual, and commercial accuracies.
• Support account leaders with supply chain management, including supplier performance reviews, supplier negotiations and re‑bidding, and the identification of additional scope opportunities.
• Lead sustainable growth of the current portfolio – maximizing extra works and project opportunities on existing accounts.

QHSE

• Ensure the provision of a healthy and safe working environment across the portfolio.
• Maintain both client and JLL health and safety policy and process, ensuring this is effectively implemented across all service lines, self‑perform and vendor‑delivered.

Supervisory Responsibilities

• Provide formal supervision to individual employees within a single functional or operational area.
• Approve subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• Effectively recommend the same for direct reports to next‑level management for review and approval.
• Plan and monitor appropriate staffing levels, productivity and correct utilisation of labour, including overtime.
• Prepare and deliver performance appraisal for staff.
• Mentor and coach team members to further develop competencies.
• Lead by example and model leadership behaviours that are consistent with JLL values.

Qualifications

• Engineering degree or equivalent qualifications / experience.
• Minimum of 5 years data centre operations experience related to FM service delivery.
• Prior experience working with mission‑critical programmes, procedures, and DCIM/MCIM/CMMS systems.
• Previous financial budget / P&L management experience required.
• Proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
• Ability to comprehend, analyse, and interpret complex business documents and respond effectively to sensitive issues.
• Excellent written and verbal communication skills, including the ability to effectively present information.
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Strong organisational and analytical skills.
• Must be flexible to work outside core office hours from time to time to meet tight deadlines as set by customers.
• This role will require travel on occasions to other work locations for team meetings, site visits or to attend conferences and events.