JLL is seeking a Customer Experience Centre Manager to lead the operational delivery of the HSBC JLL Account’s customer experience centre in Birchwood, Warrington, across circa 350 sites. You will drive the CEC function to ensure scheduling, effective team communication across engineering and operations, and timely resolution of client escalations in line with JLL standards.
The role requires strong organisational and leadership skills, the ability to manage a small team, excellent IT and
#J-18808-Ljbffr
Customer Experience Operations Lead employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
