Contractor Supervising Officer

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

You will have overall responsibility for ensuring all contractors and visitors to site are properly managed, in accordance with local procedures and that contractors work in accordance with their RAMS and all other policies and procedures that are applicable to their works. To ensure all subcontractor works delivered across site are managed safely and in accordance with the client subcontractor control process. Liaison between subcontractor, JLL and client ensuring excellent communications between all before, during and after works. Appointed person for set disciplines depending on experience and competency (training to be provided where required).

What your day-to-day will look like

• Manage all required Isolations with suitably trained Authorised persons.
• Manage the sign in/out process.
• Conduct pre-start meetings with all contractors and sub-contractors.
• Issue compliance paperwork to allow contractors to operate on client site safely and to submitted RAMS.
• Ensure all managed contractors are set to work correctly and safely, ensuring all areas of specific risk are reviewed and the correct barriers guarding, or signage are in place pre job start.
• Attend Daily interface meetings discussing planned works.
• Maintain the contractor attendance board and sign in/sign out log.
• Engage with, and inform all stakeholders, of works being controlled by you and your team and co-ordinate planned works with other stakeholders.
• Ensure all instructions are fully understood by our contractors prior to works commencing.
• Carry out Periodic inspections of all contractors works, review and assure their performance.
• Inform the infrastructure maintenance manager of any safety or quality issues discovered.
• Report incidents and near misses in line with company procedure assisting with any investigations as necessary.
• Engage with the central SME team to coordinate compliance related tasks on site.
• Manage the delivery of small works schemes on site.
• Perform the duties of working at height Responsible person.
• Manage and mentor the CSO team arranging training as required.
• Drive operational excellence and meet KPI and SLA performance.
• Proactively manage health and safety performance by carrying out regular site inspections and safety walks and engaging with your team and contractors.
• Ensure legislative compliance in relation to health and safety for all activities.
• Build and maintain excellent working relationships with the Client and the IFM team and wider stakeholders.
• Assist the IM and FM with day-to-day supervision of the site IM team.
• Understand and comply with health and safety legislation, policies and procedures.
• Lead by example, always demonstrate and promote good health and safety management.
• Attend and participate in training and appraisal activities as required.
• Undertake additional duties in line with capabilities as required.

Person Specification

• Must have excellent customer communication skills both written and verbal.
• You will have a proven track record for managing contractors and subcontractors preferably in Hard FM Commercial / industrial properties.
• You will hold relevant professional, technical, or management qualifications and experience with the ability to lead large teams effectively.
• Must be a confident team player with good communication skills and the ability to instruct and control contractors, intervene, and challenge actions and behaviours if the need arises.
• You must also be a good manager of both time and people.
• You must hold good communication skills and be an ambassador for your company and colleagues.
• You will be focused, driven, and have a desire to succeed, overcome problems and improve processes.
• You should possess excellent knowledge of M&E building services and industry best practice.
• Excellent knowledge and track record in QHSE/ Risk management.
• Excellent organisational skills.
• Good Knowledge and clear understanding of relevant legislations.
• Good knowledge of Permits and SSoW's.
• Preferably you should possess one or more of the following: IOSH, NEBOSH National General Certificate, SMSTS.
• Preferred But Not Essential: Asbestos awareness, Working at Height and Fall protection systems training, Hot Work Training.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a CSO, we invite you to join our team and make a lasting impact.