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- Tasks: Coordinate with teams and vendors to ensure smooth scheduling and compliance tasks.
- Company: Leading Facilities Management Company known for exceptional service.
- Benefits: Competitive salary, supportive team environment, and professional growth opportunities.
- Why this job: Make a direct impact on client satisfaction and company success.
- Qualifications: Customer service experience, strong communication, and organisational skills.
- Other info: Dynamic role with flexibility and collaboration across departments.
The predicted salary is between 30000 - 42000 £ per year.
We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network. We are currently seeking a dynamic and passionate Contract Support Administrator to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are compliant and managed efficiently and effectively.
Role & Responsibilities
- Liaise & coordinate with internal departments, the CEC, and external vendor partners, to ensure seamless scheduling and execution of essential compliance tasks.
- Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services.
- Facilitate the creation of quotations and purchase orders for work and upload them onto client/internal systems.
- Monitor and record the completion of planned work.
- Update JLL (Corrigo) & Client CAFM system with relevant and timely updates to line manager on Work Order/task completion.
- Attend regular meetings with vendors and internal meetings on work order status.
- Prepare PPM injection templates each month and ensure these are uploaded in a timely manner, raising new work orders on JLL’s CAFM Corrigo system.
- Interview JLL Corrigo/Client CAFM system to identify status of work orders and answer any finance team related questions.
Required Skills and Experience
- Proven experience in a customer service role; experience within the facilities management sector is advantageous.
- Strong communication skills, both verbal and written, with the ability to interact positively with clients and team members.
- Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
- A proactive problem-solver with a strong focus on achieving client satisfaction.
- Experience with scheduling software and tools is highly advantageous.
- Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management.
- A team player who can collaborate effectively across different departments and levels of management.
Be part of a reputable and growing company that values excellence in service. Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success. Join a supportive team environment that fosters professional growth and development. Competitive salary and benefits package.
Contract Support Administrator employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Contract Support Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your research game on! Familiarise yourself with the company’s values and recent projects. When you land that interview, you’ll impress them by showing you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and facilities management. Role-play with a friend or use online resources to boost your confidence and ensure you can articulate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant facilities management roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed tasks or solved problems in previous jobs, especially in a team setting.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at JLL
✨Know the Company Inside Out
Before your interview, take some time to research the Facilities Management Company. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Contract Support Administrator, strong communication is key. Prepare examples of how you've successfully liaised with clients or team members in the past. Be ready to demonstrate your verbal and written skills during the interview.
✨Demonstrate Organisational Prowess
Highlight your ability to manage multiple tasks and priorities. Bring examples of how you've effectively scheduled work or managed compliance tasks in previous roles. This will reassure them that you can handle the dynamic nature of the job.
✨Be a Problem Solver
Prepare to discuss specific instances where you've proactively identified and solved problems. This could be anything from improving a process to addressing client needs. Showing that you can think on your feet will set you apart as a candidate.
