At a Glance
- Tasks: Create memorable experiences and provide top-notch service to clients and staff.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Competitive pay, career growth, and a vibrant workplace culture.
- Other info: Dynamic role with opportunities to engage and innovate daily.
- Why this job: Be the heart of the workplace, making every interaction special.
- Qualifications: Passion for service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Community Host - Client Experience Coordinator
Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience.
Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.
What this job involves
We are seeking a passionate Community Host to serve as a Client Experience Coordinator, delivering exceptional 5-star service within our Client Head Office .
This role combines workplace experience curation with high-touch client service, serving as the primary point of contact for all client interactions, vendor management, event coordination, and employee engagement initiatives.
The successful candidate will ensure every touchpoint exceeds expectations while maintaining the highest standards of health, safety, and operational excellence.
Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience.
They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing.
Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues.
They take ownership of the workplace by making sure they have happy customers and visitors in their community.
What your day to day would look like
Experience Curation & Client Service Delivery
- Create moments of delight and care through memorable, anticipatory and personalized human interactions
- Serve as the main point of contact for client inquiries, requests, and feedback
- Act as brand ambassador for JLL and our clients, building lasting relationships
- Maintain high visibility to staff and provide personalized service levels based on individual needs
- Anticipate client needs and proactively address requirements to enhance their experience
- Workplace Experience & Community Building
- Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas)
- Ensure all areas are clean, orderly, and ready to use throughout the day
- Foster business & employee engagement and community host initiatives
- manage the front desk, ensuring we deliver a five star service in both meeting room and events management.
- Event & Meeting Coordination
- Coordinate and manage all meetings and events within the Client Suite
- Support and manage meeting room booking systems, ensuring accuracy and smooth operations
- Oversee setup, execution, and breakdown of events ensuring seamless delivery
- Coordinate internal events working with Hospitality teams and vendors as appropriate
- Coordinate event logistics including catering, audio-visual equipment, and room configurations
- Ensure seamless communication with hospitality/GRH teams for internal and external events
- Vendor & Supplier Management
- Act as primary point of contact for all vendors and service providers
- Coordinate vendor schedules and ensure service delivery meets premium standards
- Proactively raise work orders and provide frequent status updates
- Conduct regular vendor performance reviews and relationship management
- Ensure all vendor activities comply with building policies and procedures
- Financial Administration & Operations
- Process and chase outstanding invoices in a timely manner
- Raise work orders for approved services and supplies
- Health, Safety & Compliance
- Maintain current knowledge of health and safety regulations and ensure compliance
- Conduct regular safety assessments on spaces and report any good catches.
- Support health and safety functions with dedicated training and protocols
- Ensure all activities and events comply with safety protocols
- Communication & Feedback Management
- Monitor customer feedback regularly and produce appropriate action plans
- Ensure all signage and messages are current and relevant
- Support internal communications including cascading information and managing local intranet pages
- JLL Leadership & Administrative Support
- Provide day-to-day administrative support to the JLL leadership team.
- Prepare and maintain reports, presentations, dashboards, and other business documentation.
- Coordinate and organize leadership meetings, including scheduling, room bookings, agendas, and logistics.
- Capture and distribute Minutes of Meeting (Mo M) and track follow
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Community Host - Client Experience Coordinator employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host - Client Experience Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Host - Client Experience Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLL:Your cover letter is your chance to shine! Tell us why you want to work at JLL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLL!
How to prepare for a job interview at JLL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
