JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Communications Manager - 22 BishopsgateMaternity Cover FTC: 12 monthsStart Date: January 202722 Bishopsgate is an iconic architectural statement with a human-centric approach, supported by cutting-edge systems that are redefining how property is designed, operated and experienced. As we continue that journey, this is an opportunity to be part of an exceptional organisation that challenges industry norms and pioneers the future of commercial real estate.The Communications Manager plays a key role in shaping how the 22 Bishopsgate brand, culture and community are experienced both within the building and beyond it. Positioned at the intersection of culture, community, brand and occupier experience, the role is responsible for developing and delivering strategic communications and engagement initiatives that connect people to the vision, values and everyday life of 22 Bishopsgate.Working closely with the Head of Culture and collaborating across the wider 22 Team, the role leads integrated communications activity that supports cultural programming, ESG initiatives, occupier engagement and operational priorities. Through innovative storytelling, high-quality content and impactful campaigns, the role helps bring the building’s commitments to life while strengthening its reputation as a globally recognised workplace destination.The Communications Manager oversees communications across a range of digital and physical channels, including social media, newsletters, digital signage, the occupier app, website content and experiential activations, ensuring a consistent, engaging and high-quality brand experience across all touchpoints.The role acts as a strategic partner and brand guardian, building strong relationships with occupiers, amenity operators, agencies and stakeholders to strengthen community connection and enhance the overall workplace experience. Through the use of engagement insights, feedback and performance reporting, the role also supports continuous improvement, helping shape future communications strategies and ensuring 22 Bishopsgate continues to set the standard for workplace experience and engagement.What your day-to-day would look like:Develop and Deliver the Strategic Communications and Engagement Plan: Lead the development and execution of an integrated communications and engagement strategy that supports 22 Bishopsgate’s cultural, ESG and operational objectives, ensuring all messaging strengthens community connection and enhances the occupier experience.Delivery of a strategically aligned annual communications and engagement planIncreased occupier awareness, engagement and participation across initiativesStrong performance across internal and external communication channelsPositive occupier feedback and measurable engagement growthElevate Brand Positioning and Storytelling: Protect and enhance the 22 Bishopsgate brand through consistent storytelling, innovative campaigns and high-quality communications that reinforce its reputation as a globally recognised, best-in-class workplace destination.Consistent brand alignment across all communications, activations and environmentsGrowth in external visibility, engagement and brand recognitionSuccessful delivery of innovative campaigns and content initiativesStrong collaboration with PR, marketing and creative partnersLead Digital Communications and Channel Performance: Oversee the strategic use of digital platforms, including social media, website content, digital signage, newsletters and the occupier app, ensuring channels remain engaging, relevant and high performing.Growth in digital engagement, reach and audience interactionIncreased usage and value perception of the occupier app and communication platformsDelivery of impactful and timely multi-channel communicationsClear reporting on channel performance, metrics and engagement insightsDrive Community and Stakeholder Engagement: Build and maintain strong relationships with occupiers, amenity operators, partners, agencies and internal stakeholders to create a connected, collaborative and engaged workplace community.Strong occupier and stakeholder relationshipsSuccessful partnerships, activations and collaborative initiativesIncreased participation across community, ESG and amenity programmesPositive stakeholder feedback and community sentimentLead Insight, Feedback and Continuous Improvement: Drive the ‘Voice of the People’ programme and use feedback, data and reporting insights to continuously improve engagement, communications and occupier experience strategies.Effective collection and analysis of occupier insights, surveys and NPS dataDemonstrated improvements implemented through feedback and reportingIncreased occupier satisfaction and engagement over timeData-led recommendations that inform future strategy and decision-makingSupport Strategic Operations and Leadership Delivery: Support the Head of Department in delivering departmental objectives, managing agency and partner relationships, overseeing budgets and ensuring operational excellence across all communications and engagement activity.Successful delivery of strategic and operational objectivesEffective management of agencies, suppliers and communication partnersDelivery of activities within agreed budgets and timelinesSeamless leadership support and cross-functional collaboration across the 22 Bishopsgate teamSkills & ExperienceRequiredProven experience in a communications, engagement or brand-focused role, managing internal and external communication channels across digital and physical platformsExcellent written, verbal, presentation and relationship-building skills, with the ability to engage and influence a broad range of stakeholders, occupiers and partnersStrong project management, organisational and operational skills, with the ability to manage multiple priorities, deadlines, agencies and campaigns simultaneouslyExperience developing and delivering strategic communications plans, integrated campaigns and high-quality engagement initiatives from concept through to executionStrong understanding of brand management, digital communications and the delivery of consistent, high-quality experiences across all touchpointsAnalytical, commercially aware and detail-oriented, with strong reporting and problem-solving skills and the ability to use data and feedback to drive continuous improvementProactive, adaptable and collaborative, with a high sense of ownership, accountability, urgency and drivePassion for culture, community building, workplace experience and occupier engagementDesirableExperience within hospitality, commercial real estate, placemaking, lifestyle, cultural or destination-led environmentsKnowledge of property industry trends, workplace experience, ESG and community engagement initiativesExperience managing creative, PR, marketing or social media agencies and partnershipsCreative and strategic thinker with awareness of cultural, workplace and experiential trendsStrong interpersonal and influencing skills with the ability to build trusted relationships at all levelsComfortable working in a fast-paced, high-performance environment with evolving prioritiesGlobally minded, solutions-oriented and passionate about creating memorable experiences and thriving communities#LI-JA1If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr
Communications Manager - FTC 12 Months employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
