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- Tasks: Be the friendly face of our London offices, welcoming guests and managing meeting spaces.
- Company: Join JLL, a leading corporate real estate firm with a vibrant culture.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a difference by enhancing client experiences in a dynamic corporate setting.
- Qualifications: Experience in hospitality or corporate environments; strong communication and organisational skills.
- Other info: Opportunity for growth and to bring your unique personality to the team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Client Host to join the Corporate Real Estate Team located in London. Reporting directly to the Client Host Supervisor, the successful candidate will be the first point of contact for all Front of House related queries for 3 London sites, oversees a wide range of services and is a crucial part in making sure we deliver our service delivery model with excellence.
Responsibilities
- Covering JLL’s Front of House and Reception services across our 3 London corporate offices – Soho, City and Canary Wharf.
- Daily walkthrough of the public areas and client-facing meeting rooms to identify any issues and faults that require attention.
- Welcoming all guests and visitors, facilitating office tours and providing information on the available facilities as and when required.
- Meeting room management, ensuring meeting rooms are up to JLL’s standards at all times.
- Overseeing on-site meeting and event execution, ensuring meeting rooms are ready and set up on time and in accordance with pre-booked requirements.
- Ensuring all meetings and events meet JLL’s quality standards and comply with health and safety regulations.
- Providing AV and video conferencing support within the managed demise including reporting any faults with the relevant departments and taking ownership for a timely resolution of those.
- Office access management to include visitors, contractors and on-site parking (if applicable).
- Managing any content (both digital via our digital signage system X20 and manually) displayed across the assigned demise, ensuring these are up-to-date and in line with JLL’s branding guidelines.
- Develop and maintain strong relationships with corporate clients, internal operational departments and other stakeholders.
- Continuously assess client feedback and implement improvements to enhance service quality.
- Ensuring all bookings entered into the meeting and event management system are made in accordance with the departmental procedures.
- Providing virtual cover and support for other London and UK regional offices to cover lunch breaks, holidays and/or sickness.
- Acting as a Fire Warden for JLL’s London offices.
- Complying with JLL’s Front of House Standard Operating Procedures.
The ideal candidate will have:
- Experience of working within a corporate or hospitality environment.
- Knowledge of facilities and/or office management would be beneficial.
- Exceptional organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with a client-focused approach.
- A proactive, problem-solving attitude with the ability to work under pressure.
- Independent and self-managing worker whilst also being a strong team player to ensure the team is working towards the same goals.
- Confident telephone manner and excellent oral and written communication skills.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to quickly learn and navigate new software and technologies.
- A highly motivated, self-starter who ‘gets things done’.
- A team player who also has the confidence and ability to work autonomously.
- Detail and solution focused with a can-do attitude and a ‘sleeves rolled up’ mentality.
- Bring in their own unique perspective and personality to guide our clients.
- A ‘people person’ with fantastic interpersonal and communication skills – both verbal and written.
- A certified First Aider – not a mandatory requirement but would be beneficial.
Client Host - London employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Host - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to introduce yourself and explain why you're a great fit for the Client Host role. Keep it concise and engaging – make them remember you!
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its culture. Be ready to discuss how your skills align with their needs, especially around client service and office management. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Host - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Host role. Highlight any previous experience in hospitality or corporate environments, and don’t forget to showcase your organisational and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Client Host position. Share specific examples of how you've excelled in similar roles and how you can bring your unique personality to our team.
Show Off Your People Skills: As a Client Host, you'll be the face of our company. Make sure to emphasise your interpersonal skills in your application. We want to see how you connect with clients and colleagues alike, so share any relevant experiences that highlight your 'people person' qualities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at JLL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Client Host role and its responsibilities. Familiarise yourself with JLL’s Front of House standards and think about how your previous experience in corporate or hospitality environments can relate to this position.
✨Show Off Your People Skills
As a Client Host, you'll be the first point of contact for guests. Practice showcasing your excellent communication and interpersonal skills during the interview. Be ready to share examples of how you've successfully managed client relationships or resolved issues in the past.
✨Demonstrate Your Organisational Skills
This role requires exceptional organisational abilities. Prepare to discuss how you manage multiple tasks simultaneously and ensure everything runs smoothly. You might even want to bring a brief example of a time when you juggled several responsibilities effectively.
✨Be Proactive and Problem-Solving
JLL values a proactive attitude. Think of instances where you've identified potential issues before they became problems and how you took the initiative to resolve them. This will show that you have the right mindset for the fast-paced environment of a Client Host.
