At a Glance
- Tasks: Lead operational excellence and service delivery for a prestigious client in facilities management.
- Company: Join Omnicom Group, a global leader in media and marketing.
- Benefits: Competitive salary, performance incentives, and professional development opportunities.
- Other info: Collaborative culture with access to cutting-edge technologies and international practices.
- Why this job: Make a real impact in a dynamic environment while promoting sustainability and innovation.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
As the Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a site. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model on site.
This leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.
Portfolio Excellence Leadership
- Execute comprehensive work order management using advanced CAFM systems, ensuring completion rates within SLA parameters.
- Provide expert customer service to C-suite executives and senior stakeholders, maintaining JLL's reputation for excellence.
- Assist in emergency response coordination and business continuity planning.
- Maintain detailed compliance documentation and regulatory reporting for audit readiness.
- Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo.
- Support P&L management, for profitability and growth targets.
HSSE & Quality Management
- Support execution of assessments and hands-on HSSE activities.
- Comply with the JLL global standards and procedures once they have been informed of the requirements.
- Cooperate with your manager in HSSE matters, including the assessment of risks and any control measures identified.
- Report accidents, incidents, near misses, faults, and deficiencies to your manager.
- Complete HSSE training as directed.
Performance & Systems Management
- Support digital transformation initiatives including IoT implementation and smart building technologies.
- Support reliability initiatives to improve critical systems performance and reduce operational risks.
Financial Management & Governance
- Maintain, review and oversee vendor relationships & performance.
- Work with the suppliers to leverage relationships to ensure the client's FM spend related Accounts Payable KPIs are maintained.
- Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services.
- Identify, implement and record all operational cost savings initiatives to ensure meeting the client's glidepath savings KPIs.
- Work with utility suppliers to monitor and understand consumption patterns and identify cost saving opportunities.
Sustainability & Communications
- Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level.
- Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards.
- Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs.
- Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products.
- Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements.
People & Team Leadership
- Foster a culture of collaboration, innovation, and continuous improvement.
- Support appropriate staffing models and resource allocation across all functions and regions.
Client Relationship Management
- Support strong strategic partnerships with client stakeholders at all levels.
- Proactively identify emerging client needs and support identifying solutions.
- Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution.
Experience
- Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management.
- Proven track record of successfully managing complex, multi-regional service delivery operations.
- Solid financial acumen with experience in budgets and cost optimization programs.
Educational Background
- Business Administration, Engineering, Operations Management or related field.
Technical Mastery
- Knowledge of building automation systems, energy management, and sustainability frameworks.
- Experience with major corporate relocations, renovations, and change management initiatives.
This role represents an exceptional opportunity for an accomplished leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.
Benefits & Development
- Exposure to cutting-edge operational practices and technologies across international markets.
- Collaborative, innovative work environment with access to industry-leading resources and expertise.
- Comprehensive professional development program and clear advancement pathways.
- Competitive compensation package including performance-based incentives.
Senior On-Site Facilities & Operations Leader in City of Westminster employer: JLL
At Omnicom Group Inc., we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment that fosters innovation and professional growth. As the Senior On-Site Facilities & Operations Leader, you will have the opportunity to lead high-performing teams while engaging with cutting-edge technologies and practices in facilities management. Our commitment to diversity, sustainability, and employee development ensures that you will thrive in your role and make a meaningful impact within our prestigious client portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Senior On-Site Facilities & Operations Leader in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can help you refine your pitch and get comfortable discussing your achievements and how they relate to the role of Senior On-Site Facilities & Operations Leader.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the position.
We think you need these skills to ace Senior On-Site Facilities & Operations Leader in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the job description. Highlight your leadership in facilities management and any relevant achievements that showcase your operational excellence.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for service excellence and how your experience aligns with our commitment to sustainability and client relationship management.
Showcase Your Financial Acumen:Since financial performance is key, include examples of how you've managed budgets or implemented cost-saving initiatives in previous roles. This will demonstrate your ability to support P&L management effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you’re well-versed in integrated facilities management and the specific services that the company provides. Brush up on your knowledge of CAFM systems, HSSE practices, and sustainability initiatives. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing high-performing teams and building client relationships. Think about times when you’ve successfully navigated complex service delivery challenges and how you can bring that experience to the table.
✨Understand the Client's Needs
Research Omnicom Group Inc. and their operational goals. Be ready to discuss how your skills align with their objectives, particularly in terms of financial performance and operational excellence. This shows that you’re not just looking for any job, but that you’re specifically interested in contributing to their success.
✨Emphasise Cultural Fit
Diversity, inclusion, and a proactive health and safety culture are key aspects of this role. Be prepared to discuss how you’ve promoted these values in your previous positions. This will help you connect with the interviewers on a personal level and show that you’re aligned with their company culture.
