Lead facilities management delivery across a residential portfolio spanning Block Management and Build-to-Rent (BTR). Manage a team of Regional Facilities Managers.
Strategic FM Leadership
Set the direction for FM operations across the portfolio, aligning strategy with business objectives and client expectations. Set service standards, KPIs, and performance targets across Block Management and BTR.
Operational Oversight and Performance Management
Oversee day-to-day FM delivery across multiple properties, including planned and reactive maintenance, statutory compliance, and vendor management. Manage performance against the PMA and internal KPIs, and identify and upscale scope creep.
Team Management and Development
Line manage and develop a team of Regional Facilities Managers, giving clear direction, feedback, and development opportunities. Run regular team meetings to share performance updates and best practice.
Client and Stakeholder Management
Work with Block Management and BTR leads to build strong client relationships and keep service delivery aligned across teams. Attend client review meetings, present performance reports, and shape FM solutions to fit different asset types.
Transition and Onboarding Management
Manage the transition of new properties into management in line with JLL policy, including the transfer of service contracts from previous owners or agents and alignment with JLL's Procurement Policy.
Emergency and Out-of-Hours Coverage
Ensure an emergency and out-of-hours cover plan is in place across the portfolio.
Compliance and Risk Management
Ensure compliance with health and safety, fire safety, and building regulations across all managed assets, working with JLL's specialist teams on risk assessments and mitigation.
Supply Partner Management
Build strong working relationships with contractors and supply partners, working with JLL's procurement team. Monitor performance, run partnership reviews, and address issues through direct feedback.
Financial Management and Team Support
Support your team in managing FM budgets, service charge expenditure, and cost control. Guide Regional Facilities Managers on budget forecasting and financial reporting, and manage the client staff cost recovery process.
Property Disposal
Help ensure properties are ready for sale, and respond to FM-related due diligence questions on disposals.
Account Growth and Business Development
Support the Head of Residential with tender responses and client presentations.
Process Innovation and Improvement
Develop and refine FM processes and standards to improve efficiency and consistency. Share best practice across the team and support the adoption of useful technology and data tools.
Qualifications
- Track record leading FM operations in residential environments, including multi-site portfolios across Block Management and BTR.
- Experience managing and developing regional or multi-site FM teams.
- Good understanding of building systems, maintenance strategies, and statutory compliance. Comfortable working with specialist health and safety, fire safety, and engineering colleagues.
- Strong client relationship skills, with experience managing different residential asset types and working alongside property management teams.
- Experience building productive contractor and supplier relationships and driving performance improvement.
- Solid financial management skills, including budgeting, cost control, and service charge accounting.
- Strong working knowledge of health and safety, fire safety, and building regulations relevant to residential FM.
- IWFM/BIFM qualification, or equivalent in facilities operational management.
- Clear written and verbal communication, including reporting and presenting to clients and stakeholders.
- Ability to shape FM strategy and identify practical operational improvements.
- Comfortable managing a mix of property types, from traditional leasehold blocks to BTR developments with wider amenity offerings.
Residential Facilities Management Lead in City of Westminster employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
