Move Coordinator/MAC Specialist in City of Westminster

About the role

The Move Coordinator role is a multifaceted position, combining project management, auditing, and data management responsibilities within the Moves, Adds & Changes (MAC) service line inside IFM. The role’s main function is to coordinate the logistics of client team moves, within the office or between sites, with detailed planning and flawless execution, in coordination with multiple service lines. The Move Coordinator is also responsible for accurate employee location data management and timely updating of floorplans on the Space & Occupancy platform (FMS). The Move Coordinator reports to the Regional Facilities Manager and MAC Operations Manager, and works in coordination with the MAC Program team, the Occupancy Planning team, the local IFM teams, and other stakeholders, following agreed processes and procedures. Responsibilities cover the assigned country/area and may also extend to regional support throughout EMEA. Occasional domestic and international travel may be required.

Responsibilities

• Plan and coordinate team moves of varying scope, size and complexity, in close collaboration with relevant stakeholders.
• Prepare move communication plans, move lists and locker strategy, in cooperation with relevant teams.
• Accurately and timely plan resources needed for each move, with local teams and move vendors.
• Conduct site inspection and inventory to ensure that all equipment, team items, furniture, and other assets are accounted for, and properly packed & labelled for the move.
• Engage with the client to understand their team’s requirements for workstation setups and other needs.
• Manage and coordinate move vendor deliveries during the moves.
• Keep management and relevant stakeholders informed of progress and any (potential) issues, such as last-minute changes, logistical challenges, unexpected delays, etc.
• Build and develop relationships with key partners (occupancy planning, local facility management teams, security, IT, move vendors) to ensure smooth collaboration and delivery of projects.
• Using Space & Occupancy platforms and dashboards, perform employee location data audits & management, in line with processes and KPIs, to ensure continuous high accuracy of data.
• Perform timely and accurate audits & updates of floor plans, according to the process.
• Handle MAC related trouble tickets promptly and accurately, in line with SLAs.
• Support move projects, data management & audits primarily in the country/area of assignment, and whenever needed regionally – either remotely or by travelling on site.

Every day is different, and in all these activities, we encourage you to show your ingenuity.

Qualifications

• Strong organizational / project management skills
• Strong time-management skills & ability to coordinate a few different projects simultaneously
• Customer obsession
• Good problem-solving skills
• Attention to detail
• Excellent written & verbal communication skills
• English language proficiency – C1 or higher
• Ability to work both independently and in a team, in a multicultural, fast-paced, corporate environment
• Previous vendor management and stakeholder relationship management experience is preferred
• Previous experience with office moves is preferred
• Previous data management / auditing experience is preferred
• Proficiency in Microsoft Office tools & affinity with project management tools & dashboards – e.g. Corrigo, Asana, Smartsheet, ticketing systems, etc.; otherwise tech savviness is a must
• Domestic & international travel ability

We are looking for a Move Coordinator for our Integrated Facility Management (IFM) business line on our Amazon account dedicated team.

Benefits

You’ll join an entrepreneurial, inclusive culture – where we succeed together across the desk and around the globe, and where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you …