At a Glance
- Tasks: Lead the charge in creating an amazing customer experience and service culture.
- Company: Join JLL, a leader in asset management with a focus on customer satisfaction.
- Benefits: Competitive salary, professional development, and a chance to shape service excellence.
- Other info: Dynamic role with opportunities for growth across the UK portfolio.
- Why this job: Make a real difference in customer experience and drive positive change.
- Qualifications: Strong communication, leadership skills, and a degree in a relevant field.
The predicted salary is between 60000 - 80000 £ per year.
Jll is seeking a Customer Experience Director responsible for shaping a customer-focused service culture for Royal London Asset Management. The role involves developing customer experience strategies, ensuring service partners collaborate effectively, and fostering productivity across the UK portfolio.
Responsibilities include managing customer feedback, delivering training, and monitoring service delivery against predefined benchmarks.
Candidates should have strong skills in communication, leadership, and strategic planning, with a degree and relevant experience in enhancing customer satisfaction.
Head of Customer Experience & Service Excellence in City of Westminster employer: JLL
At JLL, we pride ourselves on being an exceptional employer that champions a customer-centric culture within Royal London Asset Management. Our collaborative work environment fosters innovation and productivity, while our commitment to employee development ensures that you have ample opportunities for growth and advancement. Located in the heart of the UK, we offer a dynamic workplace where your contributions directly impact customer satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Experience & Service Excellence in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Experience & Service Excellence in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLL:Your cover letter is your chance to shine! Tell us why you want to work at JLL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLL!
How to prepare for a job interview at JLL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
