Head of 105 Victoria Street in City of Westminster

Lead strategic planning and operational excellence initiatives across all building systems, amenities, and service delivery functions. Manage service charge budgets, financial reporting, and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies.

Responsibilities

• Lead strategic planning and operational excellence initiatives across all building systems, amenities, and service delivery functions.
• Manage comprehensive service charge budgets, financial reporting, and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies.
• Build and nurture exceptional relationships with property owners, occupiers, and key stakeholders through regular engagement and proactive communication.
• Oversee the mobilisation and transition of building operations from construction completion to full operational capacity.
• Coordinate and manage performance of multiple third-party service contractors through KPI monitoring, regular reviews, and partnership development.
• Ensure full compliance with health and safety regulations, building standards, and statutory requirements while maintaining meticulous audit-ready documentation.
• Develop and execute community engagement strategies, events programming, and occupier experience initiatives that enhance satisfaction and retention.
• Champion sustainability and ESG programmes aligned with the building's net-zero carbon objectives and certification targets.
• Mentor and develop a high performing team of both direct reports and service partners, while fostering a collaborative 'One Team' approach.

Qualifications

• Proven experience as a General Manager or senior operational leader in Grade A commercial property management.
• Demonstrated track record of successfully mobilising and launching new premium office developments from construction to full operation.
• Strong financial management capabilities with experience overseeing multi-million-pound service charge budgets and CAPEX projects.
• Comprehensive knowledge of building systems including HVAC, lifts, security, and M&E operations in complex commercial environments.
• Excellent stakeholder management skills with experience building relationships with property owners, occupiers, and service partners.
• In-depth understanding of health and safety regulations, building compliance, and statutory requirements for commercial properties.
• Experience managing multiple third-party service contractors through procurement, performance monitoring, and contract management.
• Strong commercial acumen with ability to identify cost-saving opportunities while maintaining service excellence standards.
• Professional qualifications such as RICS, IWFM, or equivalent property/facilities management credentials.
• Experience with sustainable building operations, BREEAM, WELL certifications, NABERS 5.5 or ESG programme implementation.
• Background in mixed-use developments incorporating retail, hospitality, or community spaces alongside office environments.
• Proven track record in customer experience strategy development and community building within commercial properties.
• Experience with property management software systems and data analytics for performance measurement.
• Strong presentation and communication skills with experience reporting to senior stakeholders and boards.
• Knowledge of London commercial property market dynamics and regulatory environment.
• Bachelor's degree in Property Management, Facilities Management, Business Administration, or related field.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This career-defining role positions you as the strategic leader and operational champion of 105 Victoria Street, London's ground-breaking 500,000 sq ft net-zero carbon office development. As Head of 105 Victoria Street, you will guide this exceptional property from its final mobilisation stages through to becoming a world-class operational destination that sets new industry benchmarks. You will serve as the primary ambassador for this sustainable landmark, orchestrating the seamless delivery of services across a complex mixed-use environment that includes cutting-edge amenities, an urban farm, publicly accessible spaces, and state-of-the-art wellness facilities.

Your expertise will drive the creation of an exceptional community hub targeting BREEAM 'Outstanding' and WELL 'Platinum' certifications, while managing multi-million-pound budgets and fostering collaborative partnerships with diverse stakeholders. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will embody this as you build unified teams spanning JLL employees and third-party service partners to deliver unparalleled client and occupier experiences.