At a Glance
- Tasks: Create a vibrant community at 40 Leadenhall and engage with local stakeholders.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Gain experience in a prestigious workplace with a focus on sustainability and wellness.
- Other info: Fixed-term contract covering maternity leave with excellent career growth opportunities.
- Why this job: Be at the heart of an iconic office development and make a real impact.
- Qualifications: Strong communication skills, event management experience, and a passion for community.
The predicted salary is between 36000 - 60000 € per year.
Reporting to the Head of Community, the Community Manager is responsible for:
- Community Experience
- Creating a community within 40 Leadenhall by connecting Occupiers with amenities, our commitments and the 40 Leadenhall Team.
- Engaging with external audiences and stakeholders to establish 40 Leadenhall as an active participant of the wider City of London community.
- Delivering the 40 Leadenhall Social Value Strategy.
- Contributing to the content and management of the 40 Leadenhall App.
- Delivering against the department objectives set out by the Head of Community to enable department performance to be measured.
- Acting as a custodian of the 40 Leadenhall brand to reflect a progressive and engaging image.
- The focus is on people, creating an environment that interests and excites every occupier.
- To develop a community within 40 Leadenhall and create a place where people thrive.
- Communications
- Supported by the Head of Community, ensure the implementation of the 40 Leadenhall Customer Experience Strategy.
- Oversee the Occupier feedback programs, analysing trends and disseminate information across departments to inform strategy and evolve the service offering.
- Delivery of the Social Value Strategy working together with the Sustainability Manager – Executing initiatives, tracking and reporting impact periodically.
- Seek opportunities to support and engage with local community projects and outreach activities.
- Build a network within the relevant business communities in and around 40 Leadenhall to the benefit of the building and occupiers.
- Attend networking events and meetings as and when required in order to support the overall objective for good long lasting relationships with stakeholders.
- Work with the operators of the amenity and retail spaces developing good relationships and support the success of the spaces.
- Deliver a programme of events to support Wellness and Social Value and Sustainability requirements for the 40 LH communities.
- Reporting and Financial
- Provide content for social media campaigns to external creative and communications agencies.
- Ensure all community activities and good news stories are successfully communicated out to the correct audiences via internal and external communication channels.
- Keep the app content up to date with relevant information consistent with the 40 Leadenhall brand, ensuring it is a valued resource for occupiers.
- Have oversight of the annual calendar of occupier and committee meetings and their deliverables to ensure reporting and KPI requirements are met.
- Support with creation of branded documents, presentations and other marketing collateral required by the wider team.
- Relationships
- Ensure programme performance is tracked in line with agreed strategic KPIs and is focused on maximising ROI in terms of delivering wider community engagement and social value initiatives.
- Manage the allocated budget effectively throughout each service charge year.
- Actively maintain relationships with occupiers, operators of the managed services and other stakeholders.
- Effectively manage service partner and appointed agencies relationships.
- Work with other Community managers across the business to share best practice, knowledge and resources across multiple centres where appropriate.
- Qualifications
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Excellent eye for detail and strong ownership mindset.
- Strong organisational and multi-tasking skills.
- Strong time management and prioritisation abilities.
- Confidence in communicating and working to deadlines.
- Intermediate to Advance Microsoft Office skills.
- Workplace app would be advantageous.
- Experience of small to medium scale event management.
- A passion for community and people.
- Understanding of design skills such as Adobe Creative Cloud, Canva.
An exceptional opportunity has arisen for a proactive and engaging Community Manager to join the team at 40 Leadenhall, one of London's most iconic new office developments. This is a fixed‑term contract to cover a period of maternity leave, offering a unique chance to be at the heart of a vibrant and prestigious workplace community.
About 40 Leadenhall: Located in the heart of the City of London’s insurance district, 40 Leadenhall is a landmark 34‑storey skyscraper that sets new standards for premium office space. Home to a potential 10,000 occupants, this award‑winning building is more than just a place to work; it’s a progressive and nurturing environment designed to inspire. With a strong commitment to sustainability and wellness, evidenced by its targeted BREEAM Excellent, WELL Platinum and NABERS 5 ratings, 40 Leadenhall boasts an array of world‑class amenities, including a state‑of‑the‑art fitness studio, a 200‑seat auditorium, a communal rooftop clubhouse and a variety of retail and dining experiences.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real‑estate and investment‑management services. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningfully and find a place where they belong.
Community Manager - Fixed-Term Contract in City of Westminster employer: JLL
At 40 Leadenhall, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises community engagement and employee well-being. As part of a prestigious team in one of London's most iconic office developments, you will have access to world-class amenities, opportunities for professional growth, and the chance to make a meaningful impact within the local community. Join us in creating a thriving environment where every individual can flourish and contribute to our shared vision of sustainability and social value.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager - Fixed-Term Contract in City of Westminster
✨Tip Number 1
Get to know the community! Attend local events and engage with potential occupiers. This will not only help you understand their needs but also show your commitment to building a vibrant community at 40 Leadenhall.
✨Tip Number 2
Network like a pro! Connect with stakeholders and other community managers. Building relationships is key, so don’t hesitate to reach out and share ideas that can enhance the community experience.
✨Tip Number 3
Showcase your creativity! Use social media to highlight community events and success stories. This not only promotes engagement but also positions you as a proactive Community Manager who cares about the brand.
✨Tip Number 4
Stay organised and keep track of your KPIs. Regularly review your performance against objectives to ensure you’re delivering value. This will help you demonstrate your impact and secure your place in the team!
We think you need these skills to ace Community Manager - Fixed-Term Contract in City of Westminster
Some tips for your application 🫡
Show Your Passion for Community:When you're writing your application, let your enthusiasm for community engagement shine through. We want to see how you connect with people and create vibrant spaces, so share any relevant experiences that highlight your passion!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Community Manager role. Use keywords from the job description and demonstrate how your skills align with what we're looking for at 40 Leadenhall.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements and experiences are easy to spot. This helps us see your potential quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at 40 Leadenhall.
How to prepare for a job interview at JLL
✨Know Your Community
Before the interview, dive deep into understanding the community at 40 Leadenhall. Familiarise yourself with their Social Value Strategy and think about how you can contribute to it. Showing that you’re already engaged with the community will impress the interviewers.
✨Showcase Your Communication Skills
As a Community Manager, strong communication is key. Prepare examples of how you've effectively communicated with different stakeholders in the past. Whether it's through social media campaigns or face-to-face interactions, be ready to demonstrate your skills.
✨Be Event-Ready
Since event management is part of the role, come prepared with ideas for community events that could thrive at 40 Leadenhall. Think about wellness initiatives or local outreach projects that align with their values. This shows your proactive approach and creativity.
✨Understand the Brand
Get a good grasp of the 40 Leadenhall brand and its image. Be prepared to discuss how you would act as a custodian of this brand. Highlight your experience with branding and marketing collateral, and how you can maintain consistency across all communications.
