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- Tasks: Lead client relationships and ensure top-tier service delivery for exciting projects.
- Company: Bewonder, a creative consultancy focused on connecting people and places.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a vibrant culture that values creativity, growth, and excellence.
- Why this job: Join a passionate team and make a real impact in client experiences and creative solutions.
- Qualifications: 8+ years in client management, strong communication skills, and a collaborative spirit.
The predicted salary is between 60000 - 80000 ÂŁ per year.
This is an exciting opportunity to fill the role of Head of Clients in the Bewonder team. Bewonder is a creative consultancy that connects people and place through a range of services including Customer Experience, Digital, Placemaking, Wayfinding, Marketing and Communications. At its heart is its proposition – Just Imagine – a promise to both clients and the team that must be kept.
Reporting into the Head of Bewonder, the Head of Clients is a critical role responsible for leading and managing the agency's Client Service team and delivering a best‑in‑class client experience. The successful candidate will be client‑, quality‑ and commercially focused, a natural collaborator, enthusiastic, highly organised and detail‑oriented, striving for excellence in everything they and the team do. They will enjoy working strategically with clients and the Bewonder team, playing their part in creating a culture of thinking, creativity, growth and high performance.
Key Responsibilities- Client Relationship Management
- Serve as the primary point of contact for top‑tier clients, ensuring ongoing satisfaction and alignment.
- Act as the voice of the client within the agency, championing their needs and expectations.
- Handle escalations, sensitive issues, or high‑pressure situations with professionalism and urgency.
- Initiate regular check‑ins, business reviews, and relationship‑building efforts to maintain strong client ties.
- Oversee the client feedback survey, identifying areas of development and improvement.
- Strategic Account Oversight
- Develop and oversee strategic plans for each key account, aligning agency output with client goals.
- Identify upsell and cross‑sell opportunities within existing accounts.
- Track client‑specific KPIs and ensure agency performance aligns with those targets.
- Client Service Team Leadership
- Lead the client service team to ensure best practice, creativity and innovation.
- Effectively manage client service workload allocations and resourcing requirements.
- Mentor associates, account managers and executives, supporting their development and performance.
- Foster a positive, collaborative team culture that promotes accountability and excellence.
- Project Oversight and Delivery
- Ensure projects are delivered on time and within scope.
- Monitor budgets to ensure profitability and flag potential overruns early.
- Identify inefficiencies and recommend improvements in workflow or communication.
- Client Onboarding and Retention
- Oversee the onboarding process for new clients, ensuring a seamless transition from pitch to project delivery.
- Develop and implement strategies to retain and grow high‑value clients.
- Marketing and New Business
- Represent the agency at industry events and in thought leadership opportunities.
- Raise the profile of Bewonder to attract new business opportunities.
- Support new business development, including identifying opportunities and leading on pitches, especially for high‑value or strategic clients.
- Senior Leadership
- Play a key role in the Bewonder senior leadership team.
- Work closely with the Head of Studio to ensure effective collaborations and ways of working across the agency.
- 8+ years of agency and client management experience.
- Proven track record in client satisfaction and growth.
- Proven track record in running, growing and developing a Client Service team.
- An entrepreneurial spirit with a strong business acumen.
- Strong understanding of marketing principles, strategy, creative development and campaign execution.
- Ability to initiate and lead business discussions and drive ongoing engagements with C‑Suite level clients and JLL executives.
- Experience operating in a fast‑moving company with multiple stakeholders.
- Outstanding written and verbal communication skills.
- Energetic and collaborative team player who feeds off goal setting and achievement.
- A deep understanding of property and place, the ownership structure and ecosystem that exists as well as the role of brands and marketing communications in supporting their growth and use.
- A passion for excellence across the entire client experience.
- A natural collaborator and will always work in the interest of Bewonder, JLL and our clients.
- Excellent communication, presentation and interpersonal skills.
- Continuous improvement mindset looking for new opportunities to enhance the quality of our work.
- Ability to lead and inspire both the internal team and clients.
- Energetic and collaborative team player who feeds off finding solutions to clients' problems.
- Strong financial and commercial skillset to ensure work is done profitably.
- Authentic leadership style to create a culture of openness and honesty in the team.
- Ability to grow existing clients and attract new clients.
- Strategic thinking and creativity.
Client Relationship Director - Bewonder* in City of Westminster employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Director - Bewonder* in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers or clients, let your enthusiasm shine through. Be genuine and share your passion for client relationships and creative solutions. It’s all about making that memorable impression!
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their values and how they align with your own. This will help you tailor your responses and demonstrate that you’re not just another candidate, but the right fit for Bewonder.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email to express your appreciation. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Client Relationship Director - Bewonder* in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Clients role. Highlight your experience in client management and how it aligns with Bewonder's mission. We want to see how you can bring that 'Just Imagine' spirit to life!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven client satisfaction and growth in previous roles. We love numbers, so if you can quantify your success, even better!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a natural collaborator. Share your passion for creativity and excellence, and how you embody these values in your work.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at JLL
✨Know Your Clients Inside Out
Before the interview, dive deep into Bewonder's client portfolio. Understand their key accounts and recent projects. This will help you speak confidently about how you can enhance client relationships and drive satisfaction.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading a client service team. Share specific examples of how you've mentored team members and fostered a collaborative culture. This will demonstrate your fit for the role and your ability to inspire others.
✨Prepare for Strategic Discussions
Think about how you would develop strategic plans for key accounts. Be ready to discuss your experience with upselling and cross-selling, as well as how you track KPIs. This shows you're not just focused on client satisfaction but also on driving growth.
✨Communicate with Clarity and Passion
Your communication skills are crucial for this role. Practice articulating your thoughts clearly and passionately, especially when discussing your vision for client experiences. This will help convey your enthusiasm and alignment with Bewonder's values.