At a Glance
- Tasks: Lead a team while providing hands-on support in property management and technical expertise.
- Company: Join JLL, a leader in property delivery with a focus on innovation and excellence.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and learning in a supportive team.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in property management and strong leadership abilities required.
The predicted salary is between 45000 - 55000 £ per year.
As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the technical specialist area while maintaining a hands-on operational role delivering technical support to Asset Experience Managers across Royal London managed assets. This dual-purpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight and practical expertise in data management, lease administration, financial support, and service charge operations. You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for the Asset Experience Services team. The role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining operational efficiency and accuracy across the Royal London portfolio.
Reporting structure: Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Operational Specialism).
Responsibilities:
- Support the Team Leader in line management of technical specialists, including coaching, performance feedback, and development planning.
- Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction with the Deputy Team Lead (Operational Specialism).
- Act as technical lead and escalation point for complex matters including lease interpretation, service charge challenges, and data accuracy issues.
- Facilitate knowledge sharing within the team, promoting best practice adoption and consistency of approach.
- Monitor quality of technical outputs including data accuracy, lease administration, financial tracking, and service charge calculations.
- Support team members with technical problem-solving, quality control, and professional development.
- Coordinate resource allocation and workload distribution across technical specialists to ensure balanced capacity and timely delivery.
- Proactively identify and address issues to support smooth operation of the Asset Experience Services function.
Qualifications:
- Proven experience in property management, lease administration, service charge management, and financial support functions.
- Expert knowledge of RICS Professional Standards for Commercial Service Charges and lease interpretation.
- Strong understanding of commercial property documentation, terminology, and legal frameworks.
- Experience with property management software platforms (e.g., Yardi, Prism) and proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Demonstrated experience in team leadership, mentoring, or coaching of surveying professionals.
- Ability to interpret complex lease covenants, service charge provisions, and occupier applications.
- Knowledge of property transactions, due diligence processes, and transitions management.
- Data analysis and reporting capabilities with exceptional attention to detail.
- Understanding of filing systems, document management practices, and quality control processes.
- Strong leadership presence with the ability to inspire and support technical specialists while maintaining hands-on delivery.
- Ability to balance dual responsibilities of team leadership and operational delivery effectively.
- Proactive approach to anticipating team and client needs, addressing issues before escalation.
- Exceptional attention to detail, particularly regarding data accuracy, financial calculations, and lease compliance.
- Clear written and verbal communication skills with the ability to explain complex technical matters accessibly.
- Collaborative team player who supports colleagues and fosters a positive team culture.
- Adaptability to changing priorities and workload fluctuations, managing multiple deadlines effectively.
- Customer service mindset when dealing with internal and external stakeholders.
- Problem-solving approach with willingness to learn and develop new skills.
- Accountability for quality of own work and team outputs.
Asset Experience Services - Deputy Team Lead in City of Westminster employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and professional growth. As the Deputy Team Lead for Asset Experience Services in our Royal London office, you will benefit from a supportive environment that encourages knowledge sharing and skill development, while also enjoying competitive benefits and a commitment to service excellence. Join us to make a meaningful impact in property management and be part of a team that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Experience Services - Deputy Team Lead in City of Westminster
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like JLL.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like JLL? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit JLL's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Asset Experience Services - Deputy Team Lead in City of Westminster
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Asset Experience Services - Deputy Team Lead role at JLL, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at JLL
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where JLL operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to JLL. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at JLL.
