Job Title: Technical Supervisor (Facilities & Maintenance)
JLL is seeking an experienced Technical Supervisor to lead the on-site facilities maintenance and engineering team at a prestigious Central London site. This role is pivotal in delivering a best-in-class maintenance service and ensuring the building's infrastructure is safe, efficient, and resilient.
Team Leadership & Management
- Supervise, coordinate, and lead the site-based engineering team to deliver all maintenance and repair services per the contract.
- Provide hands-on technical guidance and mentorship to the engineering team to foster skill development.
- Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours emergency support.
- Champion a "Safety First" culture, ensuring strict adherence to all JLL Cardinal Rules of Safety during maintenance activities.
- Deliver monthly toolbox talks and safety awareness programs focused on the specific risks of engineering and maintenance work.
Facilities & Maintenance Management
- Oversee the planned preventative maintenance (PPM) schedule and all reactive maintenance activities to ensure maximum operational uptime.
- Manage all Mechanical, Electrical, Plumbing (MEP) systems and building fabric, ensuring they are maintained to the highest standards and in compliance with statutory regulations.
- Utilize the CAFM system to manage workflows, track asset performance, and ensure adherence to all maintenance SLAs and KPIs.
- Drive a culture of continuous improvement, recommending enhancements to maintenance strategies, asset lifecycle, and building systems efficiency.
Compliance & Risk Management
- Conduct regular health and safety inspections of all engineering work and perform routine audits of statutory logbooks.
- Manage all critical incident reporting and near-miss documentation related to facilities operations, leading after-action reviews to prevent recurrence.
- Carry out site supervisory visits to ensure the quality of both in-house and subcontractor work meets the required standards.
- Review all Risk Assessment and Method Statement (RAMS) and permits to work for maintenance tasks.
Client & Stakeholder Relations
- Act as the primary technical point of contact for the client and site teams on all facilities maintenance and engineering matters.
- Attend and professionally deliver weekly operations meetings, reporting on maintenance performance and challenges.
- Take ownership of client needs related to the building's environment and maintain clear, proactive communication.
Performance & Reporting
- Prepare and present monthly engineering reports, detailing PPM completion rates, reactive works, budget tracking, and asset performance.
- Ensure all maintenance delivery meets and exceeds contractual SLA and KPI requirements.
- Escalate critical equipment failures immediately to the Technical Manager with clear recommendations for resolution.
Vendor & Supply Chain Management
- Manage specialist maintenance subcontractors, ensuring their site visits are properly coordinated and approved.
- Review all technical quotes for remedial works or projects before submission for approval.
- Source quotes and organize minor works and repairs in line with delegated authority.
- Manage the critical spares inventory, including maintaining stock registers and conducting monthly audits.
Experience & Qualifications
- Essential Experience: 5-10 years in a facilities maintenance supervision role, preferably within a corporate or high-end commercial environment.
- Technical Background: Strong, hands-on technical background in MEP systems (Mechanical, Electrical, Plumbing).
- Team Management: Demonstrable experience managing an in-house team of multi-skilled engineers.
- Systems: Proficient in using Computer-Aided Facilities Management (CAFM) systems for work order management and reporting.
- Qualifications: Relevant technical qualifications (e.g., City & Guilds, HNC/HND in a building services discipline) are highly desirable
Technical Supervisor in City of London employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
