JLL Workplace Management in the United Kingdom is seeking a dedicated Quality Assurance and Complaints Handling Specialist to ensure service quality across the Operations Centre and to manage customer feedback effectively.
You will monitor interactions (calls, emails, tasks), develop QA protocols, conduct audits, handle escalated complaints, and collaborate with team leaders to drive improvements and customer satisfaction.
#J-18808-LjbffrQuality Assurance & Complaints Champion in Chester employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
