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- Tasks: Identify learning needs and develop training solutions for business units.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by enhancing employee skills and operational processes.
- Qualifications: 3+ years in facilities management with leadership experience required.
- Other info: Dynamic role with opportunities to collaborate across departments.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Identify learning needs within assigned business units through completion of learning needs analysis activities.
- Develop professional, collaborative relationships with business unit leaders.
- Collaborate to design, develop and maintain training solutions and components.
- Provide reporting to business area and training management.
- Assist in educating employees on the use of My Learning (Workday).
- Communicate effectively and proactively with subject matter experts, business partners and all stakeholders.
- With supervision, manage project resources (people and material) to ensure deliverables are completed in scope and on schedule.
- Work in partnership with the management team to create and develop training documentation including training courses, user guides, training presentations and trainer lesson plans.
- Identify areas for improvement in operational processes and implement best practices to enhance productivity and quality.
- Interact with colleagues at all levels, across all departments.
- Ensure compliance with regulations, processes, and procedures.
- Conduct comprehensive assessments of current FM processes including work order management, preventive maintenance, vendor management and service delivery workflows.
- Map existing processes to identify bottlenecks and improvement opportunities.
- Develop standardized procedures and best practices across Operations Centre, Helpdesk & Hybrid sites.
- Provide support to Team managers & Operations Centre Manager in periods of absence.
Qualifications & Experience
- Education: Qualification in Facilities Management, Engineering, Business Administration, or related field (e.g. IOSH NEBOSH).
- Experience: Minimum 3 years of facilities management experience with at least 2 years in a supervisory or management role. Experience managing commercial office buildings, industrial facilities, or mixed-use properties strongly preferred.
- Leadership Skills: Proven ability to lead and motivate diverse teams in a dynamic environment. Experience with performance management, team development, and change management initiatives.
- Communication and Relationship Management: Excellent verbal and written communication skills with the ability to interact effectively with senior executives, building occupants, vendors, and regulatory officials.
- Technology Proficiency: Proficiency with facilities management software (CAFM/CMMS), Microsoft Office Suite, and building automation systems. Experience with data analysis and reporting tools preferred.
- Problem-Solving: Strong analytical and problem-solving abilities with the capacity to make quick decisions in high-pressure situations while maintaining focus on safety and service quality.
About JLL
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
CEC Support Manager employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CEC Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing commercial properties. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with various stakeholders, being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows your enthusiasm for joining our team at JLL!
We think you need these skills to ace CEC Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CEC Support Manager role. Highlight your experience in facilities management and any relevant qualifications, like IOSH or NEBOSH, to show us you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves interacting with various stakeholders, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear examples in your application that showcase how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities: We love a good problem-solver! In your application, share specific instances where you've identified bottlenecks or implemented process improvements. This will help us see your analytical skills in action.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you understand the key responsibilities of a CEC Support Manager. Brush up on facilities management principles, especially around learning needs analysis and training solutions. Familiarise yourself with the software mentioned in the job description, like CAFM/CMMS and Microsoft Office Suite.
✨Build Relationships
Since this role involves collaborating with business unit leaders and stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully worked with diverse teams or managed projects in the past.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified process improvements or solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical abilities.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their current processes or challenges, showing your proactive approach.
