At a Glance
- Tasks: Lead project operations in design and construction, ensuring excellence in delivery and client satisfaction.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities to influence and innovate.
- Why this job: Shape the future of real estate while working with innovative technologies and diverse teams.
- Qualifications: 5-7 years in project management, strong communication skills, and adaptability.
The predicted salary is between 60000 - 80000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The UK&I Project Operations Lead, D&C serves as the senior operational and strategic liaison for the client, ensuring excellence in project delivery, data integrity, and regional performance. The role drives operational consistency, oversees project documentation in project tracking tool PMWeb, governance and supports Project Managers to ensure successful execution across all assigned projects.
Major Responsibilities- Ownership
- Develop comprehensive project execution plans including scope, scheduling, and risk mitigation.
- Upload all required project documentation to client systems (PMWeb) at each stage of the project.
- Monitor progress across all assigned projects and ensure data accuracy.
- Conduct regular data reviews and provide analytical insights.
- Collate and evaluate supply chain quotations.
- Ensure all deliverables meet quality, regulatory, and client standards.
- Manage scope changes through formal change control processes.
- Oversee the contract award process, ensuring correct contract forms, approvals, and documentation are in place.
- Client & Stakeholder Management
- Serve as the primary point of contact for project management in the region for JLL.
- Ensure PMWeb is consistently updated to contractual obligations with the client.
- Build and maintain strong relationships with key client stakeholders.
- Collaborate with the Client and Project Managers to plan and review capital works.
- Coordinate with the D&C team on BAU and small works planning.
- Maintain a deep understanding of the client’s business drivers.
- Financial Management
- Work with project managers to collate, validate, and upload project quotations and selecting the correct form of contracts.
- Identify gaps and provide insights into financial processes.
- Responsible for data input for cost reporting, change management including forecast.
- Contract Management
- Ensure full adherence to contractual requirements.
- Report on KPIs, service levels, and performance measures.
- Manage and escalate contract changes through formal processes.
- Identify and mitigate risks with proactive strategies.
- Maintain complete documentation including minutes, decision logs, and audit trails.
- Escalate disputes or contractual issues with supporting documentation.
- Reporting
- Ensure PMWeb data remains accurate and up to date.
- Share PMWeb knowledge to improve collaboration and efficiency.
- Coordinate communication across time zones and with variable Project Managers across each cluster.
- Deliver precise and clear reporting to internal teams.
- Drive process standardization and best practices.
- Support the PJM in client reporting, key issues, risk, milestone and budget.
- PMWeb Subject Matter Expertise
- Act as the PMWeb SME for the cluster.
- Lead training of Project Coordinators and ensure system adoption.
- Resolve technical issues and maintain system performance.
- Ensure all reporting meets client and JLL standards.
- 5-7 years in project/programme management or project support role in Corporate Real Estate.
- Experience managing Financial Institution clients.
- Proven ability to convert client insights into operational and process innovations that enhance delivery.
- Proven success supporting complex projects and management systems.
- Experience managing senior-level client relationships.
- Ability to manage multiple projects across the cluster.
- Technical & Management Excellence
- Advanced knowledge of management methodologies, tools and industry best practices.
- Proficiency with management platforms, scheduling tools, and financial systems.
- Strong understanding of service delivery frameworks.
- Strong knowledge in construction methodology including procurement processes.
- Knowledge of regulatory and compliance standards.
- Personal Attributes
- Executive presence and strong communication skills.
- Ability to build trust and influence stakeholders.
- Adaptability and resilience in dynamic environments.
- Proactive, solutions-oriented mindset.
- High integrity, professionalism, and sound judgment.
- Hybrid: min. 4 days per week in-office.
- Flexibility across EMEA time zones, periodic travel across cluster locations.
- Availability for escalation management and critical issue resolution.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
UK&I Project Operations Lead, Design & Construction in Canary Wharf employer: JLL
At JLL, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive in their careers. As the UK&I Project Operations Lead in London, you will benefit from a collaborative environment that values innovation and professional growth, alongside competitive compensation and flexible working arrangements. Join us to be part of a forward-thinking team dedicated to shaping the future of real estate while enjoying unique opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land UK&I Project Operations Lead, Design & Construction in Canary Wharf
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current JLL employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for interviews by researching JLL’s projects and values. Show us that you understand our mission to shape a brighter way forward and how your experience aligns with that. Tailor your answers to reflect our commitment to excellence!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can contribute to project delivery and client satisfaction. We want to hear how you can help us maintain strong relationships with stakeholders and drive operational consistency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and shaping the future of real estate together.
We think you need these skills to ace UK&I Project Operations Lead, Design & Construction in Canary Wharf
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of UK&I Project Operations Lead. We want to see how you can shape a brighter way forward with us!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your project management expertise and ability to handle complex client relationships.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JLL
✨Know Your Stuff
Before the interview, dive deep into JLL's projects and values. Familiarise yourself with their approach to project management and how they leverage technology like PMWeb. This will show that you're not just interested in the role but also in the company’s mission.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your project management skills, especially in corporate real estate. Be ready to discuss how you've handled complex projects and client relationships, as this is crucial for the UK&I Project Operations Lead position.
✨Ask Smart Questions
Come prepared with insightful questions about the role and the team dynamics at JLL. Inquire about their current projects or challenges they face in the industry. This demonstrates your genuine interest and helps you assess if the company is the right fit for you.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. JLL values authenticity and a proactive mindset, so be honest about your experiences and how you can contribute to their goals. Remember, they want to see the real you!
