At a Glance
- Tasks: Deliver exceptional workplace experiences and coordinate facilities services for smooth operations.
- Company: Join a dynamic team focused on creating a positive work environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great chance to build relationships and enhance your career in a supportive setting.
- Why this job: Be the go-to person for workplace support and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
To deliver exceptional workplace experience, coordinate facilities services and ensure the smooth operation of day‑to‑day hard and soft FM activities. This role acts as the first point of contact for building users providing proactive, service‑focused support and supporting compliance, comfort, and operational efficiency across the site. The Workplace Experience Coordinator plays a key role in maintaining high standards in workplace services, supporting audits and safety, fostering strong supplier and stakeholder relationships, and contributing to a positive, safe and well‑maintained environment for all occupants.
What This Job Involves
- Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required.
- Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite for all locations in accordance with schedules and escape any issues to WEM.
- Manage subcontractors onsite in all locations in accordance with the Contractor Management Procedure.
- Raise and track reactive maintenance tasks through the Helpdesk system, following up to ensure timely resolution.
- Coordinate car park and meeting room bookings, set‑ups, hospitality, AV support.
- Complete meeting room set‑ups, arranging rooms as per the specification for each meeting, including operating a partition wall as needed.
- Support with on‑site audits and the closure of audit actions.
- Maintain and regularly update site folders and compliance documentation.
- Ensure any risks identified related to the locations are raised to the WEM and captured on the risk register.
- Manage mail and deliveries as required.
- Manage stationary and catering orders and handle deliveries on arrival.
- Build positive relationships with service providers and local client teams.
- Act as local QSHE Champion for the locations.
- Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up to date with relevant information.
- Coordinate communications to building users relating to FM activities and updates.
- Be the visible and approachable 'go‑to' for all things workplace; embody a concierge‑level service mindset.
- Conduct regular site visits to Cardiff.
- Act on customer feedback about the workplace and services.
- Conduct daily walkthroughs of the space to proactively identify issues or improvements.
- Manage visitors and support with site inductions as required.
- Conduct or support QSHE inspections as required, including monthly workplace inspections.
- Act as a Fire Warden and First Aider for the location (training will be provided).
- Represent the Facilities & Workplace team in a professional, service‑oriented manner.
- Maintain internal plants and coordinate with service providers to ensure healthy workplace greenery.
- Provide cover for receptions as required to ensure continuity of service.
- Attend and contribute to tenants meetings ensuring minutes are captured and distributed in accordance with process, as required.
Workplace Experience & Facilities Concierge in Bristol employer: JLL
As a Workplace Experience & Facilities Concierge, you will thrive in a dynamic and supportive environment that prioritises employee well-being and professional growth. Our company fosters a culture of collaboration and excellence, offering comprehensive training and development opportunities while ensuring a safe and welcoming workplace for all. Located in Cardiff, we provide a unique chance to engage with diverse teams and contribute to creating an exceptional experience for our building users.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience & Facilities Concierge in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Be the go-to person! When you’re at interviews or networking events, showcase your service-focused mindset. Talk about how you can enhance workplace experiences and maintain high standards in facilities management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team and contributing to a positive workplace environment.
We think you need these skills to ace Workplace Experience & Facilities Concierge in Bristol
Some tips for your application 🫡
Show Your Service Mindset:In your application, make sure to highlight your proactive approach to customer service. We want to see how you embody that concierge-level service mindset and how you've gone above and beyond in previous roles.
Be Detail-Oriented:This role involves a lot of coordination and compliance tasks, so it's crucial to demonstrate your attention to detail. Share examples of how you've successfully managed multiple tasks or projects while keeping everything organised and on track.
Highlight Your Relationship-Building Skills:Building strong relationships with service providers and stakeholders is key. Use your application to showcase any experiences where you've fostered positive connections and how that contributed to a successful outcome.
Tailor Your Application:Make sure to tailor your application specifically for this role. Use the job description as a guide to align your skills and experiences with what we're looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at JLL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Experience & Facilities Concierge. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing subcontractors or coordinating meeting room setups.
✨Showcase Your Service Mindset
This role is all about providing exceptional service. Be ready to share examples from your past experiences where you went above and beyond for customers or colleagues. Highlight your proactive approach to problem-solving and how you’ve contributed to a positive workplace environment.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company and the role. Ask about their approach to maintaining high standards in workplace services or how they handle feedback from building users. This shows you’re engaged and serious about the position.
✨Demonstrate Your Communication Skills
As the first point of contact, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, be approachable and friendly, as this reflects the concierge-level service mindset they’re looking for. Remember, it’s not just what you say, but how you say it!
