At a Glance
- Tasks: Lead facilities operations for prestigious banking hubs and drive operational excellence.
- Company: Join JLL, a leader in facilities management with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to mentor a high-performing team and advance your leadership capabilities.
- Why this job: Shape the future of financial services while building influential client relationships.
- Qualifications: 5+ years in management, strong technical knowledge, and excellent relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high-profile banking hubs contract—a role where client excellence, operational innovation, and commercial insight converge.
Your Impact
As the trusted advisor and operational leader for this critical contract, you'll be the driving force behind seamless facilities services that enable banking operations to thrive. You'll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You'll Do
- Lead Strategic Client Partnerships: Be the single point of contact your clients rely on. You'll cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives. Your ability to understand client needs and deliver proactive solutions will set you apart.
- Drive Operational Excellence: Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. You'll ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations.
- Build and Develop Your Team: Lead, mentor, and grow a high-performing facilities team. You'll recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning that empowers your team to deliver outstanding results.
- Manage Financial Performance: Take ownership of contract budgets, cost centres, and financial reporting. You'll prepare insightful monthly reports, manage variances strategically, and identify opportunities for cost optimisation without compromising service quality. Handle purchase orders, invoice approvals, and ensure accurate cost allocation across your portfolio.
- Ensure Compliance and Mitigate Risk: Navigate the complexities of banking industry regulations, health and safety requirements, and corporate policies with confidence. Lead risk assessments, audit preparations, and compliance reporting while maintaining appropriate documentation and clearances.
- Innovate and Improve: Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning for critical banking operations.
What You'll Bring
You will need to be technically qualified and be able to demonstrate a minimum of 5 years experience in a similar management position and be able to show extensive understanding of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems (BMS).
Skills That Shine: You're a relationship builder with proven experience managing C-level stakeholders. Your financial acumen includes budget management and P&L responsibility. You excel at project management across multiple service streams and possess solid technical knowledge of building systems, maintenance practices, and facilities technologies. Above all, you understand banking operations and regulatory landscapes. You're also an inspiring people leader who knows how to build, develop, and motivate teams to achieve exceptional outcomes.
Why This Role?
This is more than facilities management—it's strategic partnership at the highest level. You'll lead a high-profile contract within the financial services sector, develop deep expertise in complex multi-site operations, and position yourself as an indispensable advisor to a prestigious banking client. You'll also have the opportunity to shape and grow a talented team while advancing your own leadership capabilities. If you're ready to elevate your career while delivering exceptional results in a dynamic, regulated environment, we want to hear from you.
Technical Account Manager in Birmingham employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Technical Account Manager, you'll not only lead a prestigious banking portfolio but also benefit from extensive professional development opportunities and a supportive environment that encourages growth. Join us to make a meaningful impact in the financial services sector while working alongside a talented team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in facilities management and how it relates to the banking sector—this will set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best fit for the job.
We think you need these skills to ace Technical Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in facilities management and any relevant technical skills that align with what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Technical Account Manager role. Share specific examples of how you've built relationships and driven operational excellence in previous roles.
Showcase Your Achievements:Don't just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've exceeded KPIs or improved processes in your past positions. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at JLL
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the banking client you'll be working with. Familiarise yourself with their values, recent news, and any challenges they might be facing in facilities management. This knowledge will help you tailor your responses and demonstrate that you're not just a candidate, but a potential partner who understands their needs.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with building systems like HVAC, electrical, and plumbing. Bring specific examples of how you've managed these systems in previous roles, especially in a banking or regulated environment. Highlighting your technical knowledge will reassure the interviewers that you can handle the complexities of the role.
✨Demonstrate Relationship-Building Skills
Since this role involves managing C-level stakeholders, come ready with examples of how you've successfully built and maintained relationships at various organisational levels. Share stories that illustrate your ability to communicate effectively and align facilities strategies with broader business objectives.
✨Prepare for Financial Discussions
Brush up on your financial acumen, especially around budget management and P&L responsibility. Be ready to discuss how you've optimised costs without compromising service quality in past roles. This will show that you understand the financial implications of facilities management and can contribute to the bottom line.
