At a Glance
- Tasks: Manage performance data and drive improvements in a dynamic public sector contract.
- Company: Join JLL, a leader in real estate and technology innovation.
- Benefits: Empowering culture, career growth, and commitment to diversity.
- Other info: Exciting opportunity for personal and professional development.
- Why this job: Shape the future of real estate while making a real impact.
- Qualifications: Strong analytical skills and experience in performance management.
The predicted salary is between 50000 - 65000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview – Performance, Data, and Technical Manager
Manage the contract performance of self-delivered (subcontracted service desk JLL) and subcontracted works (GPA appointed suppliers and their system performance) while supporting category SRM’s. You will support the production, collation and dissemination of management system performance data relating to the delivery of FM services to a public sector client working closely with the Business Insight team. Drive performance of supply chain through regular interaction on data performance providing Account Director key insights into supplier barriers to KPI achievement. Main point of contact for performance, training (system related) for GPA wider supply chain during mobilisation of towers. This role is a member of the management team for a prestigious public sector contract.
The Performance & Data Lead is responsible for:
- Delivering exceptional services to our high-profile client
- Managing supply chain partner (service desk) to ensure continual Contract performance
- Providing key industry insights to clients on performance matters relating to the supply chain tower performance
- Working closely with the GPA client on improvements and refinement of the Planon System becoming integrated into their decision making and team
- Being the key link between GPA solution team and the wider JLL (BI/Data and JLLT) for innovation and tech investment
- Providing and articulating reports/data in a way that workplace can quickly identify where action is required
- Analysing report outputs and interpreting data to identify trends and anomalies
- Providing a professional performance & systems capability to support GPA’s operational delivery
Responsibilities:
- Owning the supplier onboarding/mobilisation of GPA suppliers in relation to data and management flow through rigorous information management
- Conducting monitoring, management and control of performance outputs of the service
- Undertaking regular detailed analysis of service desk supplier and the GPA supplier
- Supporting the Account by presenting report data at monthly operational management meetings understanding the source data, and the issues affecting any anomalies
- Providing direct support for Senior Managers in production of monthly performance reports
- Being the link between JLL data, tech and sustainability and the GPA in terms of report and data requests as well as improvements/innovation
- Playing an active role in helping the contract meet its service targets
- Assisting in the development of an innovative and customer focused approach to continuous service development and improvement that responds to the needs and aspirations of the Client and Customers
- Supporting change management through greater efficiency in the business
Technical Competencies:
- Good numeric, mathematical and statistical skills
- Excellent IT analytical skills and ability to interpret data
- Business Management Systems background in an FM environment
- Senior practitioner of FM service delivery, across the entire TFM spectrum
- Outstanding communication skills, able to influence at all levels
- Demonstrable CAFM knowledge, system driven and a love for data
- Ability to obtain Security clearance to SC level is required (role dependant on successful achievement of SC)
Behavioral Competencies:
- Able to deliver to deadlines
- Able to think clearly, analytically and strategically
- Sets and maintains very high standards of delivery – attention to detail essential
- Able to take an overview while still getting the detail right
- Proven ability to deliver on promises
- Effectively manages performance, provides regular and constructive feedback
- Enables others to excel
- Driven to complete tasks above expectations
- Diligent, professional and flexible
- High degree of self-motivation and dedication to achieving excellence
Location: On-site – Birmingham, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Performance, Data, and Technology Manager in Birmingham employer: JLL
At JLL, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive and grow in their careers. Located in Birmingham, our team is dedicated to delivering exceptional services to high-profile clients while embracing innovation and technology. With ample opportunities for professional development and a commitment to employee well-being, JLL is an excellent employer for those seeking meaningful and rewarding work in the real estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land Performance, Data, and Technology Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JLL. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching JLL's recent projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in how they shape the future of real estate.
✨Tip Number 3
Practice your data interpretation skills. Since the role involves analysing performance data, being able to discuss trends and anomalies confidently will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Performance, Data, and Technology Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Performance, Data, and Technology Manager role. We want to see how you can shape a brighter way forward with us!
Show Off Your Data Skills:Since this role is all about data performance, don’t shy away from showcasing your analytical skills. Include specific examples of how you've used data to drive performance in previous roles – we love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to articulate your achievements and how they relate to the job description. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at JLL
✨Know Your Data
As a Performance, Data, and Technology Manager, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used data to drive performance in previous roles. Be prepared to share specific examples of trends you've identified and how you acted on them.
✨Understand the Role
Make sure you fully understand the responsibilities outlined in the job description. Familiarise yourself with terms like CAFM and TFM, and think about how your experience aligns with these concepts. This will help you articulate your fit for the role during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about JLL's approach to performance management and technology integration. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
✨Showcase Your Communication Skills
Since this role requires outstanding communication skills, practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your ability to influence at all levels, perhaps by sharing a story where your communication made a significant impact.
